Residential General Manager - Los Angeles, United States - CGI+ Real Estate Investment
Description
RESIDENTIAL GENERAL MANAGER
The Company
CGI+ is a Los Angeles-based owner, operator, and developer of multifamily real estate throughout California and the Southeast with $2 billion assets under management. The company focuses on acquiring assets where it can add value through renovations, improved management, new construction additions, or other sources to deliver above market returns to limited partner investors. The company has an entrepreneurial culture that is fast paced but rewarding.
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Management & Leasing:
- Oversee all aspects of leasing for both The James and The Baxter, including advertising vacancies, conducting showings, screening, and selecting tenants, negotiating, and finalizing lease agreements, and collecting rent and security deposits.
- Develop and implement bespoke marketing and leasing strategies to attract qualified tenants for both properties, considering their unique target demographics and market positioning.
- Maintain positive relationships with existing tenants by addressing concerns promptly, enforcing lease agreements, and fostering a sense of community.
- Conduct regular inspections of both properties to identify and address any maintenance issues promptly.
- Oversee routine maintenance tasks and coordinate repairs with qualified vendors, ensuring timely completion and costeffectiveness.
- Ensure compliance with all applicable laws and regulations regarding property maintenance and tenant safety.
Revenue Management:
- Manage the financial operations of both properties, including preparing and adhering to annual budgets, tracking income and expenses, paying bills, and generating accurate monthly financial reports.
- Work closely with ownership to set rental rates and occupancy goals for both The James and The Baxter, considering market trends and propertyspecific factors.
- Participates in monthly and quarterly portfolio performance meetings with Executive Management.
Hospitality & Guest Service:
- Oversee all aspects of the resident experience, from move-in to move-out.
- Develop and implement programs and initiatives to foster a sense of community and resident satisfaction.
- Respond promptly and professionally to resident inquiries and concerns, ensuring timely resolutions.
- Conduct regular resident satisfaction surveys and implement action plans based on feedback.
- Stay informed about relevant industry trends and best practices in property management.
- Bachelor's degree and five years of multifamily asset management experience; including responsibility for budget and expense control.
- Two years working in Hospitality in a leadership role.
- Working knowledge of local and federals laws including Fair Housing and Landlord Tenant Laws.
- Strong interpersonal skills with the ability to influence /coach.
- Excellent verbal and written communication skills.
- Ability to work independently with strong attention to detail.
- A professional and polished personal presence necessary, exhibiting discretion and integrity.
- Takes pride in representing the company by being the first point of contact via phone or in person.
- High degree of honesty and integrity.
- Proven ability to hold teams accountable for achieving results.
- Enjoys being in the field and "rolling up their sleeves" to get the job done.
- Experience in supporting new business opportunities for the organization.
- Full P&L responsibility from a similar operation.
- Ability to develop and maintain professional relationships.
- Strong organizational and planning skills.
- Flexible and willing to handle lastminute changes and issues as they arise.
- Willingness to work long hours and weekends when necessary.
- This is an onsite position.
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