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Mitigation Manager - Mentor, United States - SERVPRO of Southern Cuyahoga
Description
Job DescriptionJob Description
Benefits:
401(k) matching
Company car
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
SERVPRO Team Fosdick , is the premier restoration and reconstruction company in Northeast Ohio. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mansfield and Toledo areas.
Our rapidly growing business has created an opportunity for a dedicated Mitigation Manager in our new Mentor office, who is highly motivated, detailed-oriented, customer-focused, and organized.
The Mitigation Manger is the key leader of the team who provides oversight on restoration projects, customer communication, revenue growth, and teamdevelopment/training.
Primary Responsibilities:
Manage the customer experience and overall customer satisfaction.
Manage the client experience and overall client satisfaction.
Provide priority response to potential customers.
Develop scope of work for projects and review estimates.
Negotiate customer and/or client approval of project scope and estimate.
Schedule crews and resources to provide service on active projects.
Coordinate and oversee Restoration services with crews and subcontractors.
Document and/or review job file to support the services provided.
Maintain communication with internal and external stakeholders.
Manage
Production/Restoration
expenses.
Manage equipment and materials (assets).
Follow and oversee safe work practices and adherence to safety and risk management guidelines.
Train
Production/Mitigation
personnel.
Recruit
Production/Mitigation
personnel.
Manage
Production/Mitigation
personnel.
Continued development of leadership and management skills, as well as restoration expertise.
Other tasks/duties as required by employer.
Education and Experience Requirements:
High School Diploma/GED required, associate or bachelors degree strongly preferred.
Industry certifications strongly preferred (IICRC).
Minimum 3 years of experience in operations.
Minimum 1 year management and/or supervisory experience.
Strong interpersonal skills, leadership skills, and management skills.
Effective written and oral communication skills
Experience in cleaning, restoration, or construction preferred.
We offer:
Excellent base salary
Unlimited commission potential
Company vehicle, cell phone, and gas card
Comprehensive benefits package including medical, dental, vision & life insurance.
401(k) plan with company match
Paid vacation and holidays
Servpro is an equal opportunity employer.
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