- Support the mechanical and electronic technology in our delivery trucks. This includes configuration, triage and support of handheld scanning devices, metering devices, communication and network devices, and supporting infrastructure.
- Be available to answer phone calls from users at various times of the day
- Document reported error messages, and faulty behavior to escalate issues when necessary
- Open and monitor incidents created with 3rd party providers.
- Assist users with initial equipment setup
- Perform routine administrative tasks
- Provisioning - Configuration of the devices enabling and disabling features
- Device Configuration - making changes to the settings and parameters of the device
- Device diagnostics and support
- Application and non-application software installation, update, and management
- Wiring and working with various voltages and connection types
- Soldering and use of terminal punch adapters
- Flashing and configuring LC and Mid:Com electronic register products and attached devices.
- On-site installation of truck technology
- On-site installation and support for fuel dispenser add-on technology (mechanical and electronic)
- Software Upgrades - installing and testing new software and identifying bugs and working with developers on fixes to be loaded on the device. Worked with applications and system software development and testing.
- Work with mobile devices, where memory and storage space may be limited on bandwidth or communication, such as in wireless connectivity.
- Provide timely, efficient and professional follow-up to our customer inquiries,
- Taking full ownership of assigned tasks and keeping customers well-informed about the progress.
- High School diploma plus some relative technical experience required
- Ability to follow written and verbal instructions
- Excellent communication skills including proficiency in verbal and written English
- Willing to travel overnight and work weekends when necessary
- Minimum 2 years of experience as a tier Technical Support Engineer
- Familiar with calibration process for each electronic register type
- Basic wiring concepts working with various voltages and connection types
- Soldering and use of terminal punch adapters
- Excellent customer service skills
- Problem solving/trouble-shooting abilities.
- Able to climb truck mounted ladders to access the top truck
- Required to run and secure cables under the chassis of the tanker
- Experience landing control and power leads on the tanker trucks
- Proficient with Microsoft Office products (Word and Excel), Chrome and Edge Browsers
- Provide API support and technical issue resolution via multiple support channels,
- Maintaining a deep understanding of IT fundamentals,
- Assist and initialize training materials and internal/customer-facing documentation
- Deep understanding of IT fundamentals
- Ability to understand and troubleshoot system/API/applications flows and provide solutions
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Microsoft Engineer - Phoenix, AZ, United States - Diesel Direct Inc
Description
TitleTruck Technology Engineer
General description
This position is ideal for a hands-on, outgoing individual who desires to be involved in various aspects of the IT field (service desk, hardware install, software install/testing).
The position requires strong resource and time management skills. Qualified candidates will present a friendly and professional "demeanor" to customers and colleagues.This person should have experience with the installation of Mid:com and LCR registers. They should be able to install, setup and maintain registers mounted to fuel delivery trucks. The tech will provide remote and on-site support and installation of fuel registers and handheld technology.
Responsibilities
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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