- Essential Functions
- Demonstrates the skills and judgment necessary to facilitate efficient functioning of the nursing unit.
- Assists the Nurse Manager, Clinical Coordinator or Charge Nurse in maintaining smooth and efficient flow of patient information.
- Assists the Nurse Manager, Clinical Coordinator or Charge Nurse in effective (non-nursing management) of unit activities.
- Acts as unit receptionist, answers telephone in a courteous and timely manner provides direction to patient's families, visitors and staff in a courteous manner.
- Ensures messages and reports are relayed to the proper individual quickly and accurately.
- Essential Functions
- Assumes the responsibility for the maintenance of patient records on assigned unit.
- Performs other duties as assigned or directed to ensure the smooth operation of the department to provide quality patient care.
- Adheres to The Westerly Hospital policies and procedures.
- Adheres to the hospital exposure control plans/blood-borne and airborne pathogens.
- Staff/Self Development
- Acts as a resource and role mode.
- Attends all required safety training programs and can describe his or her responsibilities related to safety of the organization and specific job related hazards.
- Takes initiative to keep informed and updated on department and hospital information by attending staff meetings, checking e-mails, and department posting.
- Actively participates in training and educational activities for one's own development.
- Staff/Self Development
- Actively participates in training and educational activities for other staff members.
- Functions as a preceptor to new staff. Gives constructive and timely feedback to the orientee.
- Participates in quality improvement activities.
- Customer Service
- Demonstrate a high level of respect, dignity compassion and professionalism for all customers by utilizing the four tenets of Patient Family and Centered Partnership.
- Responds to customer's issues/requests in a clear concise and timely manner utilizing active listening skills and validating information.
- Promotes positive intradepartmental and interdepartmental relationships.
- Maintains confidentiality with respect to patient, co-worker and hospital information by disclosing information only on a need to know basis and discussing information in appropriate areas.
- Employee Collaboration and Teamwork
- Recognizes and values the contributions of fellow employees and displays cooperation and teamwork.
- Demonstrates flexibility and willingness to adapt to organizational and departmental needs.
- Identifies ways to improve work environment and give potential solutions when problems are identified.
- Promotes effective working relations across all departments to facilitate meeting both the departments and hospitals goals and objective.
- Resource Utilization
- Reports to work on time prepared to work and follow hospital policies for notice of lateness/absenteeism and time off requests.
- Prioritizes responsibilities appropriately and completes task within assigned time frames. Readily accepts assignments.
- Uses and respects resources as if it were their own. Exercises good judgment in supply usage.
- Takes initiative to use down time productively.
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health unit coordinator - McGowan Corners, Westerly, RI , USA, United States - Yale-New Haven Health
Description
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.
These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The unit coordinator/secretary through communication, requisitioning and management of supplies and equipment , coordinates the activities of the nursing staff, the patient, the physician, other hospital departments and visitors .
EEO/AA/Disability/Veteran
Responsibilities
EDUCATION
High school graduate or equivalent preferred.
EXPERIENCE
Experience in a professional setting with customer service responsibility preferred.
ACCOUNTABILITY
Strong ability to communicate and interact professionally in busy environment.
LICENSURE / CERTIFICATION
Certification by NAHUC (Nat Assoc of Health Unit Coordinators) encouraged.
YNHHS Requisition ID
111154