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Technical Support Engineer - Boca Raton, United States - Modernizing Medicine
Description
We are united in our mission to make a positive impact on healthcare. Join UsSouth Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2023
Company of the Year | 2023 BIG Innovation Awards
Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards
Who we are:
We Are Modernizing Medicine (WAMM ) ) We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.
ModMed ) is hiring a driven Technical Support Engineer to join our positive, passionate, and high-performing Customer Support team focused on collaborating with our Customers, our Application Users, and our Klara colleagues, in order to provide our customers exceptional service. This is an exciting opportunity to utilize your technical and analytical skills to determine the root causes to complex application issues, and provide timely solutions to our users within a fast-paced Healthcare IT company that is truly Modernizing Medicine
Your Role:
Provide Technical Support for the Klara platform and mission-critical functionalities.
Own and solve customer technical issues, using troubleshooting and analytical skills, as well as cross team collaborations.
Meet department SLA requirements, keep stakeholders updated, and clearly document customer issue progress and outcomes.
Serve as the primary escalation point for Level1 Customer Support
Create and deliver training and documentation for peers on key technical topics, and service approaches for attaining yet greater customer satisfaction
Assist the Product and Engineering teams in prioritizing the product fixes and enhancements, appropriately representing the customers interests and urgency.
Serve as the point of contact to third party vendors for those customer application issues requiring third party software support.
Skills & Requirements:
Bachelor's degree or equivalent experience.
3+ years of experience working in Technical Support.
Excellent oral and written communication skills. Explains technical situations to expert, managerial, or lay audiences effectively.
Strong interpersonal skills, having patience and poise under pressure
Strong analytical and troubleshooting skills
Team player who enjoys collaborating to determine solutions, but is also comfortable working autonomously
Extensive experience troubleshooting issues through application log analysis.
Experienced troubleshooting integration API's.
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ModMed Benefits Highlight:
At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k) Plan with immediate vesting in the company matching contribution,
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups ) that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
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