Front of House Manager in Training - Westborough, United States - Chick-fil-A | Green Mountain LLC

Chick-fil-A | Green Mountain LLC
Chick-fil-A | Green Mountain LLC
Verified Company
Westborough, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Key Expectations:

Responsible for
assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.


  • Communicate goals in the areas of the Five Critical Success Factors and provide both formal and informal feedback to the team on an ongoing basis
  • Activate the Winning Hearts Strategy
  • Create quarterly business plan to address six areas critical to the development of the Front of House:
  • Identify potential leaders and help them develop and grow both operationally and relationally.
  • Create LEAN processes to better the team and guest experience.
  • Hold FOH team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
  • Work with the training director to develop team members in all areas and systems for areas of focus.
  • Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy and provide ongoing feedback to team members and Training Director.
  • Protect the guest's experience in both areas of the FOH by ensuring packaging, food presentation, and quality meets or exceeds ChickfilA Standards
  • Ensure FOH consistently and systematically meets cleanliness standards (front counter, dining room drive thru, parking lot, restrooms, etc.)
  • Report all Sedgwick Claims to General Manager within 24 hours.
  • Execute a hospitality plan and empower the team to meet daily, weekly, monthly goals and annual goals.
  • Ensure Jolt lists are completed daily.
  • Partner with Sr. Operations Director to execute training and rollout of new products
  • Ensure speed in all areas of the FOH (drivethru, front counter, dining room, curbside, etc.)
  • Create suggestive selling culture with FOH team members, including upselling to large, new items, etc.
  • Submit FOH schedule by Wednesday 11 am for the General Manager to review.
  • Responsible for notifying the General Manager and the admin coordinator within 24 hours of any equipment or facility repairs.
  • Support quarterly marketing campaigns (POP), menu boards, and price increases.
  • Support instore marketing, community boards, social media program, fresh flowers, sampling, and surprise and delights, digital offer cards, gift cards, and delight initiatives.
  • Oversee completion of FOH team members 30 days and annual reviews
  • Record transfers into the manager computer.

Front of House Manager in Training:

  • Must have open availability and work up to 50 hours per week in the restaurant.
  • Must be ServeSafe, Choke, and Allergen Certified.
  • Execute the S.E.R.V.E. Leadership Model.
  • Lead the team with enthusiasm and passion.
  • 10 Hours of admin per week (Subject to operational needs)

REQUIREMENTS:


  • Great work Ethic
  • Must be eligible to work in the United States
  • Must have a source of reliable transportation
  • Over the age of 17
In our kitchens, we focus on fresh and simple ingredients. And we always have.

Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants.

Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade.

It may not be the easy way, but it's the only way we know.
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