- Formulate, organize, and monitor inter-connect processes and programs with Customer Success departments.
- Maintain and Organize a Customer Success program and process documentation for internal and external customers.
- Continually assess, modify, and improve the CSM program as market and customer needs evolve.
- Provide actionable insights and recommendations for informed decision-making, contributing to improvements in customer onboarding, retention, advocacy, and overall experience.
- Assist in the Implementation process improvements to increase efficiency, execution, and customer satisfaction.
- Assist in overseeing, implementing, and optimizing customer success technologies, CRM systems, and tools. Ensure seamless integration with other business systems to support customer success operations and enhance overall productivity.
- Proven experience as a Program Manager, Operations Manager, or other managerial position.
- Thorough understanding of project/program management techniques and methods
- Excellent knowledge of MS Office.
- Preferred knowledge of procurement and the common processes for acquiring goods and services.
- Preferred knowledge of the JAGGAER platform.
- Proven knowledge and experience of Customer Success or similar customer engagement models.
- Excellent problem-solving skills.
- Excellent leadership, organizational, and communication skills.
-
Operations Manager
2 weeks ago
The Woobles Durham, United StatesOperations Manager · Location: Durham, North Carolina · Type: Full-time; contract to hire · The Woobles is a fun, quirky brand with a lean team. We're looking for an experienced Operations Manager with proven experience running and scaling warehouses for quickly scaling brands. ...
-
Operations Manager
2 weeks ago
DLH Corporation Durham, United StatesAbout Us · DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health oper ...
-
Site Operations Manager
2 weeks ago
Atlas Organics, a Generate Upcycle Company Durham, United StatesAtlas Organics is looking for a Site Manager to join our team The Site Manager will manage the day-to-day operations of a single biosolids compost facility under the guidance of the General Manager, establishing and maintaining performance & productivity metrics and cost manageme ...
-
Senior Operations Manager
1 week ago
SBM Management Durham, NC, United States Full timeDescription · Position at SBM Management · SBM Management is searching for a dynamic Sr Operations Manager to assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary plannin ...
-
Greenhouse Operations Manager
2 days ago
Elo Life Systems Durham, United StatesThis successful candidate will be directly responsible for overseeing greenhouse operations, delivering optimal crop production in greenhouse and controlled environment settings as well as contributing to the development of commercial crop varieties · Desired qualifications inclu ...
-
manager, operations
2 weeks ago
Duke University Durham, United StatesThe Operations Manager will oversee a team within Facilities Management that focuses on a facilities management service delivery area. This role involves planning, resourcing, coordinating and supervising all activities required in their assigned are Operations, Manager, Operatio ...
-
Operations Manager
2 weeks ago
Brenntag Durham, United StatesStage Picture: · JobTitle: · Operations Manager · Location: · Durham/USA · Employment Type: · Employee · Operations Manager · Our team in Durham currently has an opening for a Operations Manager · YOUR ROLE & RESPONSIBILITIES · Production: · Manage the operationsfacilit ...
-
Manager, Patient Support Operations
2 weeks ago
United Therapeutics Corporation Durham, United States Full timeCalifornia, US residentsclick here. · The job details are as follows: · What We Do · We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun ...
-
Operations Service Manager
1 week ago
Burlington Coat Factory Corporation Durham, United StatesLOCATION 1515 North Pointe Dr Durham NC US 27705 · Overview · Are you a proven leader with a strong drive to succeed? · Do you work well in a process-driven environment where organization and efficiency are critical to success? · Are you an expert multitasker who would thrive in ...
-
Fixed Operations Manager
1 week ago
Dent Wizard Durham, United States· As a Fixed Operations Manager your essential job functions include: · Leadership (30%) · Create a positive and productive working environment consistent with Dent Wizard's core values · Lead, coach and develop team to drive productivity and retention · Drive a culture of coach ...
-
Assistant Operations Manager
3 weeks ago
Two Men and a Truck Durham, United StatesAssistant Operations Manager · It's time to make your move. Drive your career forward with TWO MEN AND A TRUCK as an operations supervisor and discover your opportunities for growth · We are looking for an energetic team member to provide leadership for our moving crews and manag ...
-
Nurse Manager of Operations
2 weeks ago
Duke Health Durham, United States Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke University Hospital · Pursue ...
-
Manager Security Operations
7 hours ago
Pearson Education Services Durham, United StatesIdentifying new detection opportunities, refine existing playbooks and support new technology implementations to defend against evolving threats. Manage the SOC MSSP relationship, ensuring cases are handled in accordance to SOPs, KPIs and OKRs are Operations, Manager, Security, O ...
-
operations manager, bookstores
1 week ago
Duke University Durham, United StatesJob Summary · Manage and coordinate functions within the Medical Center Store, including implementation and maintenance of inventory management systems and the receipt, storage, sale, and distribution of retail merchandise and related supplies. · Responsibilities · Manage and ...
-
Manager, Network Operations
2 weeks ago
Flatiron Health Durham, United StatesRaleigh-Durham · Reimagine the infrastructure of cancer care within a technology and science community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. · We're looking for a Network Operations Manager with ...
-
Senior Operations Manager
1 week ago
SBM Management Services, LP Durham, United States· Position at SBM Management · SBM Management is searching for a dynamic Sr Operations Manager to assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary planning, supervisio ...
-
Fixed Operations Manager
1 week ago
Dent Wizard Durham, United StatesAs a Fixed Operations Manager your essential job functions include: · Leadership (30%) · Create a positive and productive working environment consistent with Dent Wizards core values · Lead, coach and develop team to drive productivity and retention · Drive a culture of coach ...
-
Manager, Clinical Operations
3 days ago
Flatiron Health Durham, United StatesRaleigh-Durham · Reimagine the infrastructure of cancer care within a technology and science community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. · We're looking for a Study Execution Manager on the ...
-
Practice Manager of Operations
5 days ago
American Dental Partners Durham, United StatesJob Details · Req ID: 91686 · Supported Practice: Dental Care at Ellis Crossing · Category: Practice Manager of Operations · Location: 1034 Yunus Rd, Durham, NC 27703 · Position Summary: · Practice Manager of Operations · Dental Care at Ellis Crossing is looking for a Pract ...
-
operations manager, bookstores
1 week ago
Duke University Durham, United StatesManage and coordinate functions within the Medical Center Store, including implementation and maintenance of inventory management systems and the receipt, storage, sale, and distribution of retail merchandise and related supplies. Responsibilities Ma Operations Manager, Operation ...
Customer Success Operations Manager - Durham, United States - JAGGAER
Description
Overview
JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,250 employees strong, all focused on customer success. For more information, visit
The Manager of Customer Success Operations creates, organizes, and coordinates value-creation materials, programs, and processes that support operational activities for the Customer Success Team. This position reports to the Sr. Director of Customer Success Operations. This role will work closely with the Customer Success Senior Leadership team to prepare information and analysis for strategic planning.
The ideal candidate possesses excellent leadership skills, has experience managing personnel in different disciplines, and produces results in a timely manner. They will also be able to develop efficient strategies and tactics that are scalable and repeatable.
Principal Responsibilities
Position Responsibilities:
Position Requirements
What you will bring:
WHAT WE OFFER:
We strive to support our employees & their families. Your health & well-being are essential. JAGGAER offers a variety of programs to help you manage your overall wellness and be your best self. At JAGGAER, youll find great medical plans, adoption benefits, wellness reimbursement, generous parental leave, 401(k) match, a flexible work environment, no limit on vacation days for exempt employees, and much more
OUR VALUES:
Our values are at the core of who we are at JAGGAER. You will see these values entrenched in how we support our customers, work with team members, build our products, and in the culture weve created.
Be Collaborative: Foster a culture of mutual respect, working effectively and productively with others, and sharing responsibility for team success.
Be Accountable: Take ownership, learn from challenges, be proactive, and rise above ones circumstances to achieve the result.
Be Adaptable: Embrace change, encourage innovation, and remain effective when experiencing major change.
EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
ACCESSIBILITY:
JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Pay Transparency Nondiscrimination Provision )
Know Your Rights: Workplace Discrimination is Illegal )
