Field Claims Spec Ii, Property - Richmond, United States - Nationwide

Nationwide

Verified Company

Richmond, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you At Nationwide, "on your side" goes beyond just words.

Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

The selected individual must reside in the respective territory (50 mile radius).

Territory:
Richmond, VA and surrounding area

This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included).

Claims inspections will include onsite and virtual inspection.

Qualifications:

35 years of insurance field/property claims handling or adjusting experience
Solid experience/proficiency with Xactimate
Solid experience writing own estimates and handling claims start to finish

Construction background/experience

Residential, Roofing, Remodeling, Water mitigation, etc
Strong customer service competency
Strong written & verbal communication skills

PLEASE NOTE that CAT duty is required for this position.

Benefits Include:
Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off, Holidays and more.

(Internal Use Only)

Compensation Grade:
E3

LI-AG1

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you

As a Field Claims Specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.

Job Description:

Key Responsibilities:

Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
Maintains current knowledge of local industry repair procedures and local market pricing.
Submits severe incident reports, reinsurance reports and other information to claims management as needed.
Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.
Initiates and conducts followups through proficient use of claims and other related business systems.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

May perform other responsibilities as assigned.

Reporting Relationships:
Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences:

Education:
Undergraduate degree or equivalent experience.

License/Certification/Designation:
State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience:
Three to five years of related property claims experience. Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values:
Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions:

Overtime Eligibility:
Not Eligible (Exempt)

Working Conditions:
Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time.

Able to make physical inspections of property loss sites; climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather.

Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT). Extended and/or non-standard hours as required. Must have a valid driver's license with satisfactory driving record in acc