Associate Claims Care Center Representative - Madison, United States - American Family Insurance

American Family Insurance
American Family Insurance
Verified Company
Madison, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Provide customer experience by managing phone and digital interactions on all claims and assisting with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory.


Position Compensation Range:
$ $30.76


Pay Rate Type:
Hourly

  • Compensation may vary based on the job level and your geographic work location._
Primary Accountabilities

  • Handle interactions via inbound calls, outbound calls, and digitally.
  • Complete crossfunctional responsibilities with multiple lines of business across the enterprise.
  • Identify and gather necessary information to process claims and achieve our goals.
  • Provide exceptional customer service to internal/external customers and business partners.
  • May maintain a claim inventory and may assist the adjusting lines with lowcomplexity claim inventory.
Specialized Knowledge & Skills Requirements

  • Demonstrated experience providing customerfocused solutions or service.
  • Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.
Licenses

  • Not applicable.
Travel Requirements

  • Up to 10%.
Physical Requirements

  • Work that primarily involves sitting/standing.
Working Conditions

  • Not applicable.


If you do not reside near one of the offices, you will be asked to relocate (at your expense) prior to your start date if offered the position.


On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

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We provide benefits that support your physical, emotional, and financial wellbeing.

You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer.

It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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