Coworking Community Manager - Washington, United States - JLL

JLL

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JLL supports the Whole You, personally and professionally.

JLL is currently seeking a dynamic individual for the role of Coworking Community Manager who's main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment.

The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms.

The Coworking Community Manager will work closely with the site team to onboard and manage new and existing clients to the space.

This person is also responsible for planning and execution of community programming, social media management, and maintenance of facility equipment, operations and technology.

WHAT YOU'LL BE DOING/WHAT WE NEED FROM YOU/WHAT YOU'LL DO
Assists the Center Manager with conducting tours and qualifying incoming leads
Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
Support new member orientation to the workplace
Collect and process payments
Maintain member portal, keeping information current
Help with member retention and ensure positive client experiences
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness

WHAT YOU BRING/ WHAT YOU WILL BRING TO THE TABLE/WHAT WE'RE LOOKING FOR
Bachelor's degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 2-6 years of experience
Demonstrates project management skills
Highly technically capable
Experience managing corporate social media campaigns
Experience with written content generation in a business environment and basic graphic design skills are a plus
Passion for the local entrepreneurial community
Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
Displays a high-level of ethics, empathy and dependability
Previous community involvement or networking experience is preferred

WHAT'S INT IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, exp