Office Manager - Aurora, United States - State of Colorado

Description

Office Manager (Aurora)

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Office Manager (Aurora)

Salary

$64,860.00 Annually

Location

Aurora, CO

Job Type

Full Time

Job Number

TAA

Department

Department of Revenue

Division

Motor Vehicles - Driver License

Opening Date

05/08/2024

Closing Date

5/17/2024 5:00 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

14391 E 4th Ave, Aurora, CO 80011

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Marie Besgrove, HR Analyst

How To Apply

Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description
• Benefits
• Questions

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video

Helpful tips for applying:

Applying for a Job with the State of Colorado .

What Happens After You Apply. )

Description of Job

Division of Motor Vehicles (DMV)

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

Check out this video ) to see what it's like to work for the DMV

DUTIES :

The employee in this position ensures compliance with Colorado Revised Statutes; Federal rules and regulations, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants; with the primary goal of ensuring the integrity of all documents issued to Colorado residents. This position functions as the primary point of contact to customers at the State of Colorado Driver's License facilities across the State of Colorado, and as such are considered a high volume customer service related position.

Duties include, but are not limited to:

• Adjust resources and personnel, as needed, for maximum effectiveness
• Responsible for New Performance Plan Year evaluations; Quarterly Performance Progress Reviews; Mid Year and Final Performance Evaluations.
• Resolving employee performance concerns and/or disciplinary action
• Handles and resolves customer complaints
• Processes complicated, or more difficult procedural applications;
• Oversee performance of Assistant Managers
• Responsible for Accounting and Cashiering Procedures, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering.
• Performs all functions of line staff, including issuing documents, when business dictates.

This position may be required to travel and work between Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

Technician V (H4M5XX) )

MINIMUM QUALIFICATIONS:

Experience Only:

Five (5) years of relevant experience in in a public-facing customer service, supervisor or managerial environment to include performance management, or regulatory environment role.

OR

Education and Experience:

A combination of related education in Management, Business Administration, Public Administration, Human Resources or similar related functional area and/or professional experience in a public-facing customer service, supervisor or managerial environment to include performance management, or regulatory environment role.

Preferred Qualifications

• Additional years of direct supervisory experience leading a workforce interacting with the general public
• Additional years of department management experience, establishing performance goals and evaluating workforce performance
• Additional years experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry skills
• Driver License Fundamentals (DLF) Certified

DOR Required Skills and Competencies : Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions of Employment with the Colorado Department of Revenue :

1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
3. Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law C.R.S The department may use this information to make employment decisions concerning such employees.
4. Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted).
5. Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers.

Applicant Checklist:

Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado" .

Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted.

Complete Applications must include the following documents:

1. A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2. A complete Supplemental Questionnaire (Submit online as part of your application)

Recommended :

1. A chronological resume (Attach to your online application, late submissions will not be accepted)
2. A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)

Minimum Qualifications and Comparative Analysis:

Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
• Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
• Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)

The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "" and "" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written

material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at .

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at

The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

How to apply:

Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

If not applying online, submit application to:

It is recommended that you apply on-line and it is the applicant's responsibility to ensure their application materials include all documents in the applicant checklist and that they are received by the CLOSING DATE and TIME.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

DOR/DMV - Do you possess a current, valid, unrestricted Colorado driver's license? If "Yes", you must list your driver's license number on your application.

• Yes
• No

02

Describe your supervisory experience leading a workforce that interacts with the general public.

03

Describe your experience in performance management as a supervisor or manager.

04

Describe your work experience in a regulatory environment or technical customer service workplace serving the general public.

05

CDOR - The salary for this position is typically $64,860 annually. Are you willing to accept this salary? Marking "no" may result in removal from consideration.

• Yes
• No

06

CDOR - Please select the option that best describes your experience working for a State entity (any Colorado State Agency or Institution of Higher Education) in a regulatory environment or technical customer service workplace serving the general public. The experience is expressed in terms of full-time equivalent service (40 hours per week). Experience working less than 40 hours per week should be prorated. Please see the "Minimum Qualifications and Comparative Analysis" section of the posting for additional information. This experience must be verifiable in the work experience described in the application submitted for this vacancy.

• No Experience
• Less than 3 years of experience
• 3 to under 6 years of experience
• 6 to under 9 years of experience
• 9 or more years of experience

07

CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.

08

CDOR- If you are a current classified employee of another agency or department within the State of Colorado, please indicate your current classification. If not, please simply respond with "NA"

09

CDOR - Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.

Required Question

Agency

State of Colorado

Address

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Website

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