Service Cashier - Plano, Texas, United States - Audi Plano

Audi Plano Plano, Texas, United States

1 day ago

Permanent

Description

Overview:
Position Overview

The Service Cashier/Administrator is responsible for processing payments for work completed or purchase of parts requests, proper reconciliation of repair orders and parts invoices, and the collection of money from Parts and Service transactions in the dealership.

What are the day-to-day responsibilities?

Inspect every service repair order and/or parts invoice for proper completion and accuracy

Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies

Calculate the materials charge applicable for each order

Calculate the taxes to be charged on the categories of goods or services taxed in the local area

Collect the total retail charges from the customer in cash, check or authorized charge account

Provide the customer with the proper change and/or receipt

Complete the accounting section of the repair order as directed by the controller

Update the customer's service history file according to the procedures specific to the department's service history system

Deliver to the accounting department all repair orders and parts invoices closed during the business day

Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle

File repair orders as directed by the service department manager

Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available

Control and turn into the business office any sublet bills associated with the repair orders

Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines

Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, it's employees, or customers

Perform any other administrative tasks as directed by management

What are the requirements for this job?

High school diploma or equivalent

Ability to read, write, add, subtract, divide and comprehend written instructions and information

6-12 months previous work experience (preferred)

Demonstrated customer service skills

Demonstrated communication and interpersonal skills

Previous industry experience (preferred)

administrative assistant, admin, assistant, cashier, receptionist, secretary, office, paperwork, bookkeeping, accounting, filing

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