Retention Specialist - Charlestown, United States - The Suffolk Company

Description

• Serve as a dynamic Tenant Retention Specialist dedicated to fostering tenant satisfaction and loyalty through toptier service and engagement.
• Play an integral role in creating a vibrant, connected community, both inperson and online, leveraging CRM tools and social media strategies.

• Prepare and dismantle the lobby coffee service, providing residents with a delightful start and end to their day.
• Spearhead the development and upkeep of the community's digital footprint, crafting engaging content for social media and the community website.
• Provide professional concierge services during weekends, delivering personalized assistance and a hospitable reception to all residents and guests.
• Design and execute a resident milestone recognition program, celebrating personal events to foster community spirit and connection.
• Work in concert with the property management team to devise and implement tenant engagement and retention strategies, including the organization of community events that enrich the residential experience.
• Actively monitor and address online reviews and feedback, using insights to enhance service quality and resolve concerns swiftly.
• Regularly conduct tenant satisfaction surveys to capture feedback and identify opportunities for service enhancements or new amenities.
• Maintain meticulous records of tenant interactions, preferences, and feedback, enabling personalized service and recognition of key tenant milestones.

• Proven experience in customer service, hospitality, or related fields.
• Strong digital literacy, with experience in social media management and content creation.
• Excellent interpersonal and communication skills, with a flair for building relationships.
• Creative thinker with a proactive approach to problemsolving and community building.
• Organizational skills with the ability to manage multiple tasks and projects simultaneously.

• A unique opportunity to blend customer service excellence with community engagement.
• The chance to be part of a forwardthinking team committed to creating an exceptional living environment.
• A platform to showcase your barista talents and contribute to the happiness and retention of our valued tenants and customers.
• Competitive compensation and opportunities for professional development.

• Onthejob training

• 3 years

• 12 hour shift
• Day shift
• Morning shift

• Every weekend
• Weekends only

• Inperson
• Office

• Charlestown, MA 02129: Relocate before starting work (required)