Client Concierge - Torrance, United States - Counseling4Kids

Counseling4Kids

Verified Company

Torrance, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB SUMMARY:

The client concierge is responsible for delivering exceptional customer service assistance, engaging new clients during the intake process to increase client participation in treatment, and providing access to additional resources to clients and their families through professional assessment, service planning, and advocacy.

The client concierge will address attendance barriers, will support the agency with engagement duties, and will provide support to other departments as needed.

The client concierge will provide a high level of customer support that is professional, personal, and sensitive to the needs of clients while adhering to C4K's policies and procedures.

The client concierge will effectively establish supportive relationships with clients, staff, and outside entities to garner resources necessary to provide comprehensive services to all clients.

The Client Concierge shall perform the duties below:

ESSENTIAL FUNCTIONS:

Client Concierge Duties:

Uphold the mission and core values of Counseling4Kids.
Ensure clients and their families receive an excellent customer experience and can navigate their care successfully.
Review agency consent forms with caregivers and clients and foster informed decision making.
Reviews agency Attendance Agreement with caregivers and clients assuring the clarity of attendance expectations.
Review additional adjunct service referrals such as psychiatric, psychological and case management.
Verify Medi-Cal and assesses client's or family's needs, eligibility for services and assist clients to enroll in benefits (i.e Medi-Cal)
Meet with caregivers and clients to assign their case and schedule the 1st treatment appointment using appropriate calendars.
Contact clients/caregivers within 24 hours of 1st missed scheduled appointment to support clients with consistent attendance to appointments.
Provides referrals for families unable to overcome barriers to consistent treatment attendance to outside resources needed.
Works with clients, families and appropriate community agencies to coordinate and facilitate services for clients.
Engages with the client, family and other involved parties and works to build trust, encourage hope, and ensure ongoing engagement in services.
Perform followups and wellness checks on existing clients and on new referrals.
Coordinates appointments, transportation with Lyft Concierge, and other services as needed, ensuring a seamless experience for clients
Maintain knowledge of agency activities, and services, and effectively communicate this information to clients.
Remains current on community resources and maintains communication with relevant agencies for the purpose of referrals and to offer assistance and education to clients and their families.
Actively engaging and educating the public at community events
Work closely with the client's clinical team and client services specialists to assure that the clients' needs/case planning are identified and met.
Utilizes concurrent documentation to prepare notes and bills for engagement interventions following DMH standards
Completes documentation in Exym, for monitoring and billing purposes, of direct service with client and/or school staff, under DMH standards and guidelines.
Completes necessary documentation promptly to support allowable billing of outreach activities.
Provides support, advocacy, role modeling, parenting skills, and referrals
Conducts individual and family basic needs assessments.
Establish and maintain professional and positive relationships with staff, clients, and community providers.
Develops potential intervention efforts in collaboration with therapists.
Participation in community outreach and promote services offered by Counseling4Kids to prospects, the community, and other professionals.
Schedules and participates in meetings with internal staff and representatives from the community with direct interest in service outcomes.
Engages clients by reframing problems and focusing on solutions; discussing and supporting progress towards goals
Educates the client on coping skills, anger management and positive communication skills and cultivates a sense of selfefficacy.
Participation in community trainings.
Assures quality of service for clients by enforcing rules, regulations, and compliance requirements.
Measures and summarizes progress at specified intervals
Daily review of department, clinician, and/or client calendar to determine when clients will be visiting the office.
Ensure that clients and/or guardians visiting the office adhere to safety protocol and agency policy
Provide translation and/or interpretation services when needed.
Has a billing expectation of a minimum __ UOS per week
Other duties as assigned.