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    Client Advisor - Medford, United States - Driveway

    Driveway
    Driveway Medford, United States

    4 weeks ago

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    Description

    Driveway Client Advisor page is loaded **Driveway Client Advisor**

    **Driveway Client Advisor**

    locationsDriveway Care Center - Medford, OR time typeFull time posted onPosted 5 Days Ago job requisition idR25947 **Driveway**

    Lithia & Driveway is the second largest automotive retailer in the U.S. and was named a 2021 Oregonian Top Workplaces award winner. We are one of the fastest-growing companies on the Fortune 500 (#231 in 2021)

    With a mission of *Growth Powered by People*, Lithia & Driveway continuously creates new opportunities for our people. We aim to create an environment where you are enabled to reach your highest potential, where you feel both inspired and supported.

    With core values to *Earn Customers for Life, Take Personal Ownership, Improve Constantly and Have Fun*, we believe in celebrating success and cheering one another on

    **Driveway Client Advisor**

    Driveway Client Advisors assist customers on Driveways internet and mobile sites. The primary goal of a Driveway Client Advisor is to assist customers with basic questions, and to develop leads for Driveway. Driveway Client Advisors have a working knowledge of inventories and processes.

    Driveway Client Advisors report to the Driveway Client Advisor Supervisor.

    **Responsibilities**

    Proficiency with store and department processes, CRMs, chat platform and phone systems

    Proficiency with all departmental documents, language, training and processes related to CRM and Lead Management

    Adherence to all standards and guidelines as outlined in the employee handbook

    Respond to Chat customers within 2 minutes of initiation

    Maintain presence on chat throughout shift

    Proficiently work multiple chats at a time

    Establish and maintain good working relationships with all other Driveway employees and work as a team

    Assist departments and customers promptly, professionally, and consistently. All communications must be clear, concise and documented

    **Skills and Qualifications**

    Strong attention to detail

    Sense of urgency

    Excellent communication

    Time Management

    Degrees High School, Bachelor in Business Management or Communications

    Experiences Customer Service, Call Center, Sales, Office, Clerical.

    **Competencies**

    Does the right thing, takes action and adapts to change

    Self-motivates, believes in accountability, focuses on results, makes plans and follows through

    Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

    Thrives on a team, stays positive, lives our values

    **Reasonable accommodations may be made to enable individuals to perform the essential functions.*

    NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

    ****

    ****We offer best in class industry benefits:****

    Competitive pay

    Medical, Dental and Vision Plans

    Paid Holidays & PTO

    Short and Long-Term Disability

    Paid Life Insurance

    401(k) Retirement Plan

    Employee Stock Purchase Plan

    Lithia Learning Center

    Vehicle Purchase Discounts

    Wellness Programs

    High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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