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    Bilingual Customer Service Representative - Atlanta, United States - Market Force Information

    Market Force Information
    Market Force Information Atlanta, United States

    3 weeks ago

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    Description

    **Bilingual Customer Service Representative - English/French - Remote**

    Atlanta, GA - Remote OK

    Full-Time

    Contact Center

    Bilingual Customer Service Representative - English/French - Remote

    **Bilingual Customer Service Representative - English/French - Remote - $14.50/hr.**

    **$800 Bonus in first 6 months** **Market Force Information** is seeking Inbound English/French Customer Service Representatives to support growth in our North America Operations.

    This is a regular, part time work from home position, with a **minimum of 20 hours per week**.

    No selling required.

    $300 Bonus After 90 Days of Employment

    $500 Bonus After 6 months of Employment

    Market Force Information helps global multi-location brands protect their brands reputation, delight customers, and grow their revenues. We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals. Our company fosters an environment of energy, learning and development. We value and encourage a collaborative work environment. Were all about improving our clients ability to better manage their own businesses and create better experiences for their customers. Market Force has offices in Canada, North America, and in Europe, including a substantial presence in the U.K.

    **Job Description:**

    The Customer Service Representative is the direct link to our clients and their customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased. The professional frontline support offered by the Customer Service Representative directly helps clients to improve their business. A CSR also provides valuable support to all departments and team members at Market Force Informations Customer Feedback Center of Excellence.

    This role is a work from home position, covering a variety of shifts throughout the week.

    *The successful applicant will require open availability between our business hours of 11:00 AM 9:00 PM, 7 days a week*.

    **Key Responsibilities:**

    Interact daily with clients by phone and web comments to assist them with their inquiry

    Provide customer service to our English speaking client calls

    Strong multi-tasking skills required with ability to actively listen while simultaneously entering information into various electronic platforms

    Meet the key performance metrics of quality, productivity, and attendance per the program requirements

    Adhere to security and technical requirements at all times per our company polices

    Advise Supervisors or Team Leaders promptly if any problems, or matters which may lead to an escalation or dissatisfied customer so an alternative course of action can be taken when necessary

    Assist with other projects/duties as required

    **Training:**

    Paid virtual onboarding

    2-3 weeks paid virtual training to ensure that you are confident in your role

    Must be available for all training dates

    **Required Qualifications**:

    Must own a personal laptop and headset for this position

    Must have open availability between our business hours of 11:00 AM- 9:00 PM, 7 days a week

    Must be 18 years of age or older

    Must be eligible to work in the US

    High School Diploma; or equivalent combination of education and experience.

    Must have 1+ years of customer service and/or call center experience preferred

    Ability to thrive in a fast-paced environment dealing with a high call volumes

    Exceptional telephone and interpersonal communication skills

    Excellent organizational, written, and oral communication skills

    High attention to detail & accuracy

    Are proficient with computers and working with MS Office and email applications.

    The ability to type swiftly and accurately (30+ words a minute)

    Highly reliable with the ability to maintain regular attendance and punctuality

    Must be customer service oriented (empathetic, responsive, patient, and conscientious)

    **REMOTE WORK: The minimum required equipment below must be provided by the candidate**

    A fully functional Laptop computer with Windows 10 or greater- **Equipment not supported - Macbooks, Chromebooks & Desk Top Towers**

    2.0 ghz with A dual core processor or greater

    Minimum of 6GB of Ram. 8GB is recommended

    Minimum of 10GB of available hard drive space

    Antivirus software installed

    Windows updates installed monthly

    Standard mouse and keyboard

    Headset- USB Plug and Play

    Private and secure home office

    High speed Internet (If shared Wifi, Ethernet cable connection is required)

    Download speed: Minimum of 30mb/sec

    Upload speed: Minimum 5mb/sec

    ***We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.***

    ***Market Force Information is an Equal Opportunity Employer***

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