- Recurring dispatch and service scheduling / Multitasking capability is a must
- Strong computer systems proficiency, including Microsoft Word, Outlook, Access,PowerPoint, and strong Excel skills with experience in V lookups.
- Must have previous experience using Client Relationship Management (CRM) software applications, primarily Salesforce.
- Exceptional troubleshooting and diagnostic skills.
- Previous scheduling experience preferred but not required.
- Self-starter mentality with the ability to work well with changing priorities.
- Bilingual proficiency in Spanish/English is a plus.
- Coordinate and ensure timely scheduling of field technicians and subcontractorsfor client installations, service requests, and regular maintenance of systemsacross North America, Canada, and Latin America.
- Answer incoming calls to our Tech Support line with enthusiasm andattentiveness, analyzing, troubleshooting, and diagnosing customer issuespromptly and effectively.
- Communicate installation schedule to customers, vendors, sales, and productionto ensure timely delivery of product to be installed.
- Collaborate with customers and our sales team to determine the most suitablefragrance delivery equipment for specific customer applications, ensuring optimalsatisfaction.
- Monitor service ticket status to ensure all service requests are performed promptly, and initiate Tech Support Cases, ensuring efficient processing andresolution.
- Educate customers about the installation and maintenance process and createcomprehensive work instructions for dispatched service technicians to followwhen they are on-site at customer locations.
- Analyze and report service performance to the management team, along withcustomer feedback for continuous improvement.
- Advise management about the status of installations and any barriers to on-timeinstallation and on-site service, while tracking and analyzing installation costs.
- Comprehensive medical, dental, vision, and life insurance plans.
- Company-matched 401k.
- Fun, team-focused work environment.
- Generous paid time off policy with an expanded holiday schedule.
- Hybrid work schedule combining in-office and remote opportunities. (In-office 3 days per week)
- Employee-driven community outreach program.
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Schedule Specialist
1 week ago
LHC New Charlotte, United StatesSummary · We are hiring a Schedule Specialist . · At SunCrest Home Health - Charlotte, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the c ...
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Schedule Specialist
2 weeks ago
LHC Group Charlotte, United StatesWe are hiring a Schedule Specialist. At SunCrest Home Health - Charlotte, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each ot Specialist, Health, Healthcar ...
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Schedule Specialist
1 week ago
LHC New Charlotte, United StatesSummary · We are hiring a · Schedule Specialist · . · At SunCrest Home Health - Charlotte, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and ...
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Schedule Specialist
1 week ago
LHC Group Charlotte, United StatesJob Description · We are hiring a Schedule Specialist. · At SunCrest Home Health - Charlotte, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and ...
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Technical Support and Scheduling Specialist
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ScentAir Technologies LLC Charlotte, United StatesJob Description · Job DescriptionJob Description: · Are you ready to be part of something Scent-sational? ScentAir seeks a dynamic individual for the role of Technical Support and Services Specialist. This hybrid role combines coordinating technical services with pre-sale support ...
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OrthoCarolina Charlotte, United StatesAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
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Radiology Scheduling Specialist Radiology FT Day
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UNC Charlotte Charlotte, United StatesThe Charlotte 49ers Athletic Academic Center (AAC) is committed to empowering all Charlotte varsity student-athletes to take ownership of their personal academic experience. The center provides a framework of support services designed to meet the unique needs of student-athletes, ...
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Luxer One Charlotte, United StatesAt Luxer One, we're relentlessly improving the way the world receives goods. Whether it's last-mile delivery at multifamily properties and offices, or buy online and pick-up in-store orders in retail, we are dedicated to finding the best solutions for our customers. We are curren ...
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Atrium Health Charlotte, United States Full timeIf it's possible, you will find it at Atrium Health-the leading community-focused academic healthcare system serving North Carolina and South Carolina. Neurosciences Institute - Neurology(NIN),is the region's largest and most experienced specialty networks. Our Neurological Speci ...
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K.A. Recruiting Charlotte, United StatesLooking for a new Electrophysiology Specialist job? My name is Leah and I'm a healthcare recruiter, I'm here to help · I have an awesome Registered Cardiac Electrophysiology Specialist role available near Charlotte, North Carolina · Details · - Full-time and permanent · - Shift: ...
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Curana Health Tega Cay, United States**Job Details** · **Job Location**: Tega Cay, SC - Tega Cay, SC · **Position Type**: Full Time · **Salary Range**: Undisclosed · **Description** · Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing hom ...
Technical Support and Scheduling Specialist - Charlotte, United States - ScentAir
Description
Job Description:
Are you ready to be part of something Scent-sational? ScentAir seeks a dynamic individual for the role of Technical Support and Services Specialist.
Requirements:
Responsibilities:
Benefits:
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