IT Help Desk Supervisor - Hauppauge, United States - B&L PC SOLUTIONS INC

B&L PC SOLUTIONS INC

Verified Company

Hauppauge, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We're currently in search of a Supervisor to fulfill the following
job responsibilities:

Initial triage on all inbound support calls
Answering incoming calls and responding to incoming tickets
Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
Dispatching tickets that are not able to be handled remotely to our onsite technicians
Verifying that backups are functioning properly both onsite and offsite for clients
Confirming that client's are satisfied with the products and services that are being provided to them
Assist with organizing documentation for clients
Creation of standard operating procedures

Qualifications:

Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
You should consider yourself to be kind, patient, and happy
Team player - you enjoy working well with others.

You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):
Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking

Job Types:
Full-time

Experience: