- Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
- Grow customer relationships with our key customers by customer visits with Sales, regular phone contact and check ins.
- Quoting, purchase order review, order entry and maintenance, customer website management and resolution of customer issues.
- Maintain files for quotations, orders, contracts and documents for assigned customers.
- Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.
- Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
- Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.
- Must have solid understanding of repair operations and associated work flow.
- Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation.
- Build relationships and support outside Sales personnel to ensure awareness of and alignment with AMETEK repair center goals and customer needs.
- Ensure compliance to US Export Regulations.
- Review and negotiate contract Terms and Conditions for the Customer Service and Sales Team.
- Performs other related duties as assigned by different departments of the company.
- Assimilate technical knowledge of products and processes.
- Observes all safety and security procedures.
- Uses equipment and materials properly.
- Reports potentially unsafe conditions.
- Other duties as assigned.
- College degree or comparable work experience
- Minimum 5 years as a Customer Service Representative in the Aviation or manufacturing Industry.
- Experience the General Aviation Market is preferred
- Must understand the process flow for fabricated and purchased parts.
- Must thoroughly understand Engineering and Manufacturing Bills of Material and be capable of performing requirements analysis and reconciliation of both make and buy components.
- Strong computer skills are a must, to include Excel, Word, and PowerPoint Excel – ability to create pivot tables, charts, v-lookups, formulas, advanced filters etc. PowerPoint – layout, charts, transitions/animations, general design and layout. Oracle experience strongly preferred; specifically, Quantum.
- Must have strong analytical skills and be versatile as well as have healthy experience of collection and analysis of complex data, both narrative and statistical.
- Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, interpersonal skills, well-developed problem-solving skills, solid organizational skill; and the demonstrated ability to be self-directed and effectively relate to all levels of the organization.
- Experience must include negotiation and bid and cost proposal experience.
- Prior contracts experience.
- Knowledge of ERP/MRP systems. Experience with Quantum.
- Must read, write and speak English fluently. Strong attention to detail and focus on quality and accuracy.
- Ability to read and interpret documents such as Parts Manuals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
- Should have ability to work alone and also within a team.
- Ability to multi-task and in a fast paced, changing environment.
- Ability to handle stress and demonstrate strong problem solving ability.
- The candidate should be self-motivated, a quick learner, and innovative.
- Preferred:
- Strong business judgment and ethical work habits.
- Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers.
- Strong attention to detail and focus on quality and accuracy.
- Customer focused and results oriented.
- Looks for ways to continuously improve and promote quality.
- Makes decisions in a timely manner, includes appropriate people in decision-making process, exhibit sound and accurate judgment.
- System knowledge such as Microsoft office and Quantum.
- Ability to work well under pressure, multi task and meet deadlines.
- Looking for a hands-on individual with the ability to see the big picture.
- Work will be conducted mostly indoors whether in an office type environment or in a "shop" type environment.
- Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been open to allow for shipping and receiving activities. The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.
- May require after hours, including weekends, availability to cover AOGs and customer schedules.
- The employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.
- The work environment is usually well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually quiet.
- Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder
- Travel: 0%
- Relocation is not available for this position
-
Inside Sales Representative
4 days ago
Heartland Business Systems Wichita, United States Full timeJob Type Full-time Description Position Summary: · The Inside Sales Representative (ISR), acting in a support role to Solutions Consultants, is responsible for introducing product offerings throughout the entire sales process to established accounts, ensuring quality of wo ...
-
Inside Sales Representative
3 weeks ago
The Roy Group Wichita, United StatesJob Description · Job DescriptionWe are seeking an Inside Sales Representative to join our team top-producing Real Estate Team You will close appointments and service both potential and established customers. · Responsibilities: · Present and sell company products and services to ...
-
Inside Sales Agent
2 weeks ago
The Roy Group - Team Real Estate Wichita, United StatesJob Description · Job DescriptionDo you love talking to people and selling a product you believe in? We're growing our team and looking for a driven inside sales representative ready to take the next step in their career. You'll work on prospecting and persuading qualified leads ...
-
Real Estate Inside Sales Agent
3 weeks ago
Urban Cool Homes Wichita, United StatesJob Description · Job DescriptionWe're looking for an experienced real estate inside sales agent to play a key role on our team. The ideal applicant has a knack for identifying sales opportunities, generating qualified leads, and funneling them to our buyers and listing agents. I ...
-
Bid Estimator/Inside Sales Associate
3 weeks ago
Municipal Supply, Inc. Wichita, United States Full timeMunicipal Supply, Inc. (MSI) is looking for an Estimator for our Wichita, KS location. For 50 years MSI has provided quality parts and services for our customers in the water and waste-water industry. If you are seeking a permanent, full-time position, can read blueprints and pla ...
-
Bid Estimator/Inside Sales Associate
5 days ago
Municipal Supply, Inc. Wichita, United States Full timeMunicipal Supply, Inc. (MSI) is looking for an Estimator for our Wichita, KS location. For 50 years MSI has provided quality parts and services for our customers in the water and waste-water industry. If you are seeking a permanent, full-time position, can read blueprints and pla ...
-
Account Manager
3 days ago
Shawn Ferestad - State Farm Agent Wichita, United States Full timePosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Regional Sales Manager
4 weeks ago
Eden Foods Wichita, United States Full timeEden Foods - Clinton, Michigan seeks Regional Sales Manager in the South Central region for Eden natural foods. Relationships and merchandising are the focus. Travel required. Professional background or experience a must. Knowledge of natural foods a plus. · More information at ...
-
Residential Sales Specialist
4 weeks ago
RNA Rentokil North America Wichita, United States Full timeBenefits Start Day 1 for Full-Time Colleagues - No Waiting Period · We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the w ...
-
Operations Manager
6 days ago
Genesis HealthCare Wichita, United States Full timePosition: Operations Manager Reports to: Club Manager Employee Type: Full Time Job Summary: This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employee ...
-
Nutrition Services Lead
2 weeks ago
Wichita Public Schools Wichita, United States Full timeNutrition Services Lead School Year Description Job Title: Nutrition Services Lead · Position Function: The Nutrition Services Lead is directly responsible to the Manager, the building Principal and the Supervisor of Secondary Nutrition Services Programs for the development and ...
-
Estimating Manager
2 weeks ago
Building Controls and Services Wichita, United StatesPOSITION: Estimating Manager · DEPARTMENT: Sales · CLASSIFICATION: Exempt · SUMMARY: · General Responsibilities: · The Estimating Manager is responsible for the successful development and management of the estimating team members, while supporting the work between inside and outs ...
-
TX - Operations Manager
3 days ago
SunSource Wichita Falls, United States Full timeSpecializing in serving industries such as oil & gas, construction, and agriculture, McCarty Equipment prides itself on sourcing high-quality products from reputable manufacturers. Valves, fittings, hoses, pumps, and an assortment of industrial tools are among the offerings metic ...
-
Freight Broker
1 week ago
King of Freight Wichita, United StatesJob Description · Job DescriptionCompany Overview: · We invite you to join our dynamic team at King of Freight, a premier logistics firm committed to efficiency, dependability, and compliance. We specialize in delivering top-tier logistics solutions to diverse clients, ensuring s ...
-
Office Representative
14 hours ago
Kenneth Cluley - State Farm Agent Wichita Falls, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business ...
-
Residential Sales Specialist
15 hours ago
RentokilNorthAmerica Wichita, United StatesJob Description · Job DescriptionBenefits Start Day 1 for Full-Time Colleagues - No Waiting Period · For more information about our benefits, see below · We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across m ...
-
Sales Administrator
2 weeks ago
Mid-Continent Instruments and Avionics Wichita, United StatesJob Description · Job DescriptionWHO WE ARE... · Mid-Continent Instruments and Avionics, founded in 1964, repairs, designs, and manufactures aircraft avionics and other instruments to customers across multiple aviation segments. We operate one of the largest maintenance, overhaul ...
-
Residential Lawn Specialist
2 weeks ago
TruGreen Wichita, United StatesR20535 · 100889 · 1652 S West Street, Wichita, Kansas 67213 · TruGreen accepts applications on an ongoing basis. · Job Description · Field Operations · Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is ...
-
Store Driver
2 weeks ago
Advance Auto Parts Wichita Falls, United StatesLocation: · Location: · Store Driver in Wichita Falls, TX at Advance Auto Parts **Location:** · 4205 Old Jacksboro Highway **Career Description** · ****Job Description**** · We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for em ...
-
Freight Broker
3 weeks ago
King of Freight Wichita, United StatesJob Description · Job DescriptionWe are looking for a Inside Sales Representative to boost our B2B sales. You need to be comfortable with outbound calling, connecting with customers to establish a relationship, and using customer relationship management (CRM) software. Our ideal ...
Inside Sales - Wichita, United States - Maintenance & Repair North America
Description
Position Summary:
The Customer Service Specialist will report to the Customer Service Manager to address all customer requirements and requests externally and internally with Sales, Operations, Engineering and Quality to maximize customer satisfaction. Key Customer service duties include but are not limited to pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, providing weekly status reports to key accounts, establishing a proactive approach to resolving customer issues, and providing quotes to phone, fax, and email inquiries.
Essential Duties and Responsibilities:
Education:
Experience:
Qualifications:
Typical Working Conditions:
Essential Physical Tasks:
Must be performed with or without reasonable accommodation.
Other