Customer Service Representative - La Mesa, United States - Portfolio

Description

:
At this time, a
Customer Service Representative is needed to assist all customer needs. Customer Service Representative responds to inbound calls in a timely manner while providing the utmost customer service.

This is not a remote work opportunity, in-office position
at our office in La Mesa, California**
Schedule: Monday - Friday 8:00 am - 5:00 pm at our La Mesa, California office.

Compensation:

$ $23.00 per hour depending on experience. Exceptional Benefits Package

Essential Functions:

• Respond to inbound calls in a timely manner using the utmost professionalism.
• Take detailed notes of conversations. Provide that information in Five
• Pull accounts up in the system.
• Handle general question calls.
• Refers to Dealer Notes for guidance on a regular consistent basis.
• Confers with team lead/supervisor when unsure of how to guide a customer.
• Escalates irate customers to supervisor.
• Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
• Strives to enforce and live the Portfolio philosophy every day.
• Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).

Requirements
:

Education and Qualification Requirements:

• High School Diploma or equivalent.
• Previous customer service experience over the phone or in person in an automotiverelated industry.
• Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times.
• Strong computer skills especially in navigating the internet and conducting research.
• Processdriven.
• Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers.
• Proven ability to understand the terms and conditions of the contracts that Portfolio administers.

Preferred Requirements:

• Strong understanding of ALDS contracts
• Strong communication skills both written and verbal.
• Ability to navigate through multiple computer software programs.

Work Environment and Physical Requirements:

• Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
• Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
• Ability to frequently sit for long periods of time.
• Ability to hear and talk, both in person and by phone.
• Ability to spend extended hours in front of a computer screen

Pay:
$ $23.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday