Front Desk Agent - Williamsport, United States - Genetti Hotel, SureStay Collection By Best Western

Description

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Checkin and checkout guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns with empathy and professionalism
• Process payments and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

Experience:

• Previous experience in a similar role preferred
• Knowledge of phone systems and customer service principles
• Familiarity with hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle multiple tasks simultaneously with attention to detail

The Front Desk Agent plays a crucial role in providing exceptional customer service to our hotel guests.

As the first point of contact, you will create a positive impression by delivering personalized service and ensuring guest satisfaction.

Your attention to detail, excellent communication skills, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel.

Join our team and enjoy the benefits of working in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. If you have a passion for providing exceptional guest experiences, we would love to hear from you.


Job Type:
Part-time


Pay:
From $13.00 per hour


Expected hours:
per week


Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• Inperson

Work Location:
In person