Lead Business Execution Administrator, Consumer - Wilmington, United States - Wells Fargo

Wells Fargo

Verified Company

Wilmington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About this role:

Wells Fargo is seeking a Lead Business Execution Administrator to join the Business Implementation Management Comprehensive Review Team as part of Consumer Collections and Servicing (CCS).

This individual will focus on the review of customer facing communications for certification, working closely with business partners to ensure the accuracy of communications and assisting with updates as needed.

In this role, you will:

Support the review of customer facing communications for certification
Work closely with business partners to ensure accuracy of communications and assist in updates as needed to meet business goals and objectives
Identify opportunities for process improvement for the overall effectiveness of the team
Provide feedback and present ideas for improving or updating customer facing communications
Perform complex administrative transactional and operational and customer support tasks
Ensure that reviews operate with maximum efficiency to meet timelines
Interact with immediate team and external business partners on wide range of information
Utilize independent judgment to guide moderate risk deliverables
Independently meet performance metrics and policy expectations
Assist with the editing and publishing of procedure documentation

Required Qualification:

6+ years of Administrative Support or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Proficiency in reviewing and editing written and/or digital customer communications
Experience developing and writing customer focused messages, announcements, statements, and other types of written exchanges
Ability to manage a pipeline of work and effectively oversee multiple items in progress to completion
Knowledge and understanding of basic English writing conventions, to include spelling, punctuation, and grammar
Experience using Jira and/or the ability to adapt to new technology
Highly effective collaboration, critical thinking, and decision making skills
Ability to work effectively in a team environment and across all organizational levels
Strong written, verbal, and interpersonal communication skills
Proven attention to detail and the ability to meet deadlines
Ability to take initiative, work independently with mínimal supervision, and demonstrate urgency
Microsoft Office (Word, Excel, Outlook, and PowerPoint) experience
Experience working with global teams in locations such as India or Philippines

Job Expectations:

This position is not eligible for Visa sponsorship
Relocation assistance is not available for this position
This position offers a hybrid work schedule
Willingness to work onsite at one of the locations listed
Ability to work additional hours as needed

Position Locations:

800 S Jordan Creek Pkwy West Des Moines, Iowa 5026 250 E John Carpenter Frwy Irving, Texas 7506 1525 W WT Harris Blvd Charlotte, North Carolina 2826 2800 S Price Road Chandler, Arizona 85286

N Black Canyon Hwy - Phoenix, Arizona 8502- 2200 Concord Pike - Wilmington, Delaware 1980- 7711 Plantation Rd - Roanoke, Virginia 24019

Posting End Date:

25 Apr 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.