Customer Service Representative-koons Tysons Body - Asbury

Asbury

Verified Company

Tysons, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

About Asbury
Koons Automotive Group is part of Asbury Automotive Group (

NYSE:
ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.

Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

The Body Shop Customer Service Representative is responsible for providing administrative support to body shop operations.

Greet customers as they arrive in a pleasant and professional manner
Direct customers to the resources that will best meet the customers needs
Answer incoming phone calls in a prompt, polite, and professional manner
Screen calls and direct to the appropriate party, and/or obtain enough information to allow for followup that is convenient for the customer
Receipt and record cash, checks, and credit card payments from customers
Reconcile cash drawer daily, as directed by the accounting office
File repair orders as needed
Open and close repair orders for all incoming and outgoing vehicles in a timely manner
Operate office equipment and computer systems as needed
Maintain Customer Satisfaction at or above company standards
Must be an effective communicator
Must be team orientated and comfortable in an open office setting
Must have a strong attention to detail
Must be able to operate in a fast paced environment
Must be at least eighteen years of age
Must be able to pass preemployment screens (background and drug test)

Company Benefits:

Pay and Recognition**:

Semi monthly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Shortterm and Longterm disability plans
Life Insurance (Whole Life and Term)
401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours