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Waiter - American Queen Voyages
3 weeks ago
Hornblower Cruises and Events New Orleans, United States** Waiter - American Queen Voyages** · **Job Category****:** Dining AQ **Requisition Number****:** WAITE01545 Showing 1 location **Job Details** · **Description** · The Waiter position is responsible for exceptional, gracious and friendly, company standard table service of gue ...
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Waiter - American Queen Voyages
3 weeks ago
Seaward Services, Inc. New Orleans, United States** Waiter - American Queen Voyages** · **Job Category****:** Dining AQ **Requisition Number****:** WAITE01545 Showing 1 location **Job Details** · **Description** · **In addition to the application process please copy and paste the link below into a separate browser window for ...
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Housekeeping Attendant
2 weeks ago
Statue Cruises New Orleans, United States** Housekeeping Attendant - American Queen Voyages** · **Job Category****:** HSSQE AQ **Requisition Number****:** HOUSE01590 Showing 1 location **Job Details** · **Description** · **In addition to the application process please copy and paste the link below into a separate bro ...
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Head Waiter
3 weeks ago
Hornblower Cruises and Events New Orleans, United States** Head Waiter - American Queen Voyages** · **Job Category****:** Dining AQ **Requisition Number****:** HEADW01618 Showing 1 location **Job Details** · **Description** · The Head Waiter is responsible for the management and supervision of various food and beverage employees un ...
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2nd Cook
3 weeks ago
Hornblower Cruises and Events New Orleans, United States** 2nd Cook - American Queen Voyages** · **Job Category****:** Galley AQ **Requisition Number****:** 2NDCO01571 Showing 1 location **Job Details** · **Description** · The 2nd Cook has responsibility for proper preparation, cooking and plating of all guest meals on their shift. ...
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Housekeeping Attendant
3 weeks ago
Hornblower Cruises and Events New Orleans, United States** Housekeeping Attendant** · **Job Category****:** Hotel **Requisition Number****:** HOUSE004065 Showing 1 location **Job Details** · **Description** · Under the supervision of the Chief Housekeeper, the Housekeeping Attendants duty is to see that an assigned number of passen ...
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Head Waiter
3 weeks ago
Statue Cruises New Orleans, United States** Head Waiter - American Queen Voyages** · **Job Category****:** Dining AQ **Requisition Number****:** HEADW01618 Showing 1 location **Job Details** · **Description** · **In addition to the application process please copy and paste the link below into a separate browser windo ...
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Hotel Director
3 weeks ago
Hornblower Cruises and Events New Orleans, United States** Hotel Director** · **Job Category****:** Hotel **Requisition Number****:** HOTEL004066 Showing 1 location **Job Details** · **Description** · The Hotel Director has full responsibility for day-to-day hotel operations onboard the vessel. He/she will be responsible for ensuri ...
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Laundry Attendant
2 weeks ago
Hornblower Cruises and Events New Orleans, United States** Laundry Attendant - American Queen Voyages** · **Job Category****:** HSSQE AQ **Requisition Number****:** LAUND01592 Showing 1 location **Job Details** · **Description** · **In addition to the application process please copy and paste the link below into a separate browser ...
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Food & Beverage Manager
6 days ago
Hornblower Cruises and Events New Orleans, United States** Food & Beverage Manager** · **Job Category****:** Food & Beverage **Requisition Number****:** FOODB004105 Showing 1 location **Job Details** · **Description** · The Food & Beverage Manager is responsible for all aspects of the dining and beverage guest services onboard the ...
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Executive Sous Chef
1 week ago
Hornblower Cruises and Events New Orleans, United States** Executive Sous Chef - American Queen Voyages** · **Job Category****:** Galley AQ **Requisition Number****:** SOUSC02387 Showing 1 location **Job Details** · **Description** · The Executive Sous Chef is responsible for supporting the Executive Chef in safe and efficient mana ...
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Sous Chef
1 week ago
Hornblower Cruises and Events New Orleans, United States** Sous Chef - American Queen Voyages** · **Job Category****:** Galley AQ **Requisition Number****:** SOUSC01609 Showing 1 location **Job Details** · **Description** · The Sous Chef has responsibility for the day-to-day shift operations in the galley. This position is responsi ...
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Bartender
3 weeks ago
Hornblower Cruises and Events New Orleans, United States** Bartender** · **Job Category****:** Food & Beverage **Requisition Number****:** BARTE004079 Showing 1 location **Job Details** · **Description** · The Bartender is primarily responsible for the preparation of alcoholic beverages, this may also include non-alcoholic beverage ...
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Laundry Attendant
1 week ago
Hornblower Cruises and Events New Orleans, United States** Laundry Attendant** · **Job Category****:** Hotel **Requisition Number****:** LAUND004057 Showing 1 location **Job Details** · **Description** · Under the supervision of the Chief Housekeeper, the laundry attendants duty is to see that all linens, terry and some uniforms ar ...
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Food & Beverage Server
3 weeks ago
Hornblower Cruises and Events New Orleans, United States** Food & Beverage Server** · **Job Category****:** Food & Beverage **Requisition Number****:** FOODB004075 Showing 1 location **Job Details** · **Description** · The Food & Beverage Server is primarily responsible for serving and catering to the needs and service of guests th ...
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Executive Sous Chef
1 week ago
Statue Cruises New Orleans, United States** Executive Sous Chef - American Queen Voyages** · **Job Category****:** Galley AQ **Requisition Number****:** SOUSC02387 Showing 1 location **Job Details** · **Description** · **In addition to the application process please copy and paste the link below into a separate brows ...
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Sous Chef
1 week ago
Statue Cruises New Orleans, United States** Sous Chef - American Queen Voyages** · **Job Category****:** Galley AQ **Requisition Number****:** SOUSC01609 Showing 1 location **Job Details** · **Description** · **In addition to the application process please copy and paste the link below into a separate browser window ...
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Chief Housekeeper
17 hours ago
Hornblower Cruises and Events New Orleans, United States** Chief Housekeeper** · **Job Category****:** Hotel **Requisition Number****:** CHIEF004112 Showing 1 location **Job Details** · **Description** · The Chief Housekeepers is responsible for overall cleanliness, sanitation and upkeep of all passenger cabins and public areas whi ...
Food & Beverage Server - American Queen Voyages - New Orleans, United States - Statue Cruises
Description
** Food & Beverage Server - American Queen Voyages**
**Job Category****:** Dining AQ **Requisition Number****:** FOODB01623 Showing 1 location **Job Details**
**Description**
**In addition to the application process please copy and paste the link below into a separate browser window for consideration.**
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The Food & Beverage Server is primarily responsible for serving and catering to the needs and service of guests throughout various parts of the food and beverage department. Duties and tasks are assigned by the Food & Beverage Manager but can include: beverage service, dining and bar prep work, table, lounge, showroom or buffet service, taking and delivering food orders and/or assisting other department employees with their service.
**Essential Duties & Responsibilities**
Perform all work in a safe manner and follow all safety rules
Maintain high level of sanitation and cleanliness in all dining areas
Attend all daily line-up meetings and various department meetings
Adhere to the order of service as designated by the Food & Beverage Manager
Establish a good working attitude and is cooperative with all other department staff
Ensure the proper set-up of all work stations
Courteously and efficiently deliver, sells and/or serve food/beverage items to guests
Relay orders to, as well as serve items from, kitchen and/or bar.
Prior to service, do a walk through to ensure all tables and bar areas are clean and ready for service.
Responsible for assisting in bar service and beverage sales in and outside the respective bar
Provide descriptions, preparation methods, basic ingredients, common allergens of alcoholic and non-alcoholic beverages to guests
Has understanding and recipe knowledge of all drinks and mixer is able to identify beverages consistently
Holds a current ServSafe Alcohol Server certificate and constantly upholds policy regarding serving liquor. Upholds liquor-serving laws and never serves to minors or crewmembers
Ensure that the brand ordered by the passenger is served unless unavailable; ensure that a suitable substitute is offered, suggests an upsell when applicable
Offer proper menu, deliver beverages with the proper glass, napkin, coaster and garnitures for each drink
Adhere to company policy for properly accounting of all alcoholic beverages being served collects signatures, as needed
Responsible for maintaining all food service locations, bars, lounges and pantries for an efficient service to the passengers
Maintain and cleans equipment, utensils, tools, as directed
Maintain a sanitary work area, clean and free of clutter, especially with regard to company policy and Food and Drug Administration sanitation requirements. Work areas include dining room, alternative dining areas, lounges, theaters, self-service areas and bar areas
Perform stores handling and loading of food stores and liquor orders onto vessel as directed on vessel turnover days
Practice food safety procedures as directed by the Food & Beverage Manager
Follows the Inventory Control and Food Storage Procedures without any prior notice
Responsible for assisting with waste disposal
Set-up and breakdown of private parties and special activities.
Ensures all guests in all service areas (bar, cocktail, dining rooms) receive prompt and full service
Cleans counters, buffets, tables, chairs and other as needed, sets tables and chairs in orderly positions and keeps the entire area clean and tidy at all times.
Polish chafing dishes, silverware, glasses, mirrors and all else needing to be spot-free.
Offers bread and beverage service to passengers in all dining areas
Proper arrangement of dining room table and chairs, including proper condiments
Expedite food from galley to wait staff in dining area and assist wait staff in delivering and serving
Vacuum and clean all dining areas.
Assist in gathering all dirty dishware and bring to the dish room for cleaning. Stacking and scraping if necessary.
Assist in receiving food items and non-food supplies and storing them in the proper areas in accordance with the FIFO first in-first out) inventory method
Fill station bill requirements and participate in drills with regard to guest safety.
Promotes good business principles by never discussing company business in public areas with fellow crewmembers or passengers.
Provide assistance to other crewmembers and departments to contribute to the best overall operation of the Company
Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results
**Requirements & Qualifications**
**Education:**
HS Diploma or Equivalent Required
Professional Certification(s) or License:
TABC Permit (Server Permit)
Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintain
Copy of DD214, if Veteran status
**Skills & Abilities:**
Excellent verbal and written communication skills
Ability to interact with individuals at all levels in a pleasant and professional manner
Proficiency with MS Office applications and POS systems
Proficient (advanced preferred) knowledge of fine wine, wine programs/tastings/pairings
Ability to train and supervise others
**Experience:**
At least two years of experience in position with similar duties and responsibilities
Experience in supervising and training employees
Cruise industry experience preferred
**Other:**
Must be at least 21 years of age.
Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.
**Our Values- RESPECT**
At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.
RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:
We treat others guests and fellow crew members alike with **Respect**, by fostering a diverse and inclusive environment.
We are stewards of the **Environment** through practicing conservation, protection and education.
We believe in **Safety First** by creating and maintaining a safe and secure workplace.
We are **Professional**, and will demonstrate that in the following ways:
+ We are on time to start and stop and we come prepared.
+ We make objective data- and logic-based decisions with limited emotion.
+ We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.
We **Exceed** expectations, embracing these principles:
+ As employees, we expect to win, but always prepare and passionately compete like an underdog.
+ We strive to innovate and reinvent, always looking forward and not stuck in the past.
We value **Communication**, by following guiding principles:
+ We listen to each other fellow crew members and guests and are responsive, vehemently following the 24-hour rule.
+ We are transparent and efficient in our processes and do not entertain politics and bureaucracy.
**Teamwork** helps drive us towards success, and together we embody teamwork by:
+ We function as a team, playing our role and trusting our teammates.
+ We work hard but have fun and dont take ourselves too seriously.
+ *And most importantly*, we take the time to recognize and celebrate our