Automotive Service Advisor - Woburn, United States - Colonial Cadillac

Colonial Cadillac
Colonial Cadillac
Verified Company
Woburn, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Colonial Cadillac Service Advisor


Job Description:

Colonial Cadillac, a leading luxury car dealership, is seeking an experienced and customer-focused Service Advisor to join our team.

As a Service Advisor, you will be responsible for providing our customers with the highest level of service and ensuring their satisfaction with our dealership.


Responsibilities:


  • Greet customers and schedule service appointments
  • Consult with customers about service needs and recommend necessary services
  • Write service orders and accurately record customer information and vehicle data
  • Communicate service updates and recommendations to customers
  • Provide estimates for service repairs and work with customers to obtain approval
  • Coordinate with technicians to ensure timely and efficient service completion
  • Follow up with customers after service to ensure satisfaction and address any concerns
  • Maintain accurate records and documentation of customer interactions and service history

Requirements:


  • High school diploma or equivalent
  • Previous experience as a Service Advisor in an automotive dealership, preferably with luxury car brands
  • Strong customer service and communication skills
  • Ability to multitask and prioritize in a fastpaced environment
  • Knowledge of automotive systems and repairs
  • Ability to use computer software and systems for scheduling, recordkeeping, and communication
  • Valid driver's license and clean driving record
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