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    Net Application Support Lead - Dallas, United States - Forhyre

    Forhyre
    Forhyre Dallas, United States

    3 days ago

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    Description

    Job Description

    Job Description

    We are looking for a .Net Application Support Lead to provide enterprise-level assistance to our customers.

    Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

    Responsibilities

    • Team lead for Application Support and Maintenance of a group of Custom, COTS/SaaS applications
    • Lead high priority incident resolution, enhancements and development activities
    • Customer reporting and backlog prioritization
    • Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.
    • Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues.
    • Coordination/Support for Release Management & Deployments.
    • Support the ongoing effort to baseline current Asset database and CMDB
    • Prepare Application Know-how documentation wherever applicable.
    • Adhere to customer's IT Support processes and Security policies

    Requirements

    • 10+ years of hands-on experience in .NET, SQL, ASP .Net, WebApps and related technologies
    • Familiar with Agile & Waterfall SDLC.
    • Understanding of ITIL v4 Service Lifecycle.
    • Familiar with ServiceNow & JIRA
    • Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis)
    • Prior development experience to work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required.
    • Good communication skills, both written and verbal.
    • Good analysis skills in order to aid in trouble-shooting and problem-solving.
    • Good to Have
    • Experience working on Angular
    • Prior experience with Service Transition.
    • Well-versed with Onsite-Offshore execution model.
    • Ability to understand business requirements/impacts in a highly technical environment
    • High attention to details and service minded approach.
    • Willing to learn new technologies on the job & cross-skill across similar technologies.

    Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

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