- The children come first in all that we do.
- We operate as a seamless team.
- Each of us acts with a servants heart.
- Coordinates and supports client, program, and Partner-related meetings and conferences for the Chief Program Officer and Program Directors for multidisciplinary team meetings and other client-related or Partner-related meetings and projects.
- Serves as program support generalist and provides backup program support with completing client data entry; reviewing the client queues to schedule appointments; and scheduling referrals for clients.
- Interprets (bilingual English/Spanish) for direct services team and external partners, i.e.: law enforcement, child protection services, etc., as needed.
- Assists in scheduling multiple and single transportation requests for clients receiving services from DCAC programs.
- Serves as client database superuser and explores and assists the performance outcomes team with troubleshooting questions from the program team; Works with Performance Outcomes Team to research and update missing client demographic information in the client management database system.
- Works with department supervisor and director to create standard operating procedures for program support manual.
- Assists with training new client services associates with client data entry, reviewing client queues, connecting with clients for appointments, and other client-related activities.
- Serves as backup front desk receptionist answering phones, and greeting clients, Partners, and visitors, which may include evening hours.
- Provides phone training support for program team members when operations are unavailable.
- Orders and manages office supply orders for program and client-related needs.
- Participates in professional development training related to current role.
- Actively participates in on-the-job cross-training with client services associates peer group.
- Attends agency-wide mandatory employee meetings.
- Completes agency-wide compliance training.
- Manages, distributes, and reviews incoming and completed document translation requests as needed.
- Completes translation requests (bilingual English/Spanish) as received.
- Attends all team meetings.
- Other duties as assigned.
- Knowledge of common software and database systems related to administrative duties.
- Knowledge and adherence to HIPAA regulations.
- Skilled in time management, communication, organization, and attention to detail.
- Skilled in handling escalated issues via phone and in person.
- Ability to be resourceful, flexible, possess a positive attitude, tact, good judgment, and cultural sensitivity towards others.
- Ability to ensure client confidentiality in all work.
- Ability to plan for and keep track of multiple tasks and duties.
- Ability to problem-solve and critically think in a fast-paced environment.
- Ability to demonstrate and provide great customer service in chaotic environments.
- Ability to establish and maintain professionally challenging achievement goals and exert effort toward mastering tasks and a willingness to take on responsibilities and challenges.
- Demonstrated ability to work with all levels of employees, board members, partners, and community.
- 100% Paid Employee Health Insurance-PPO
- 100% Paid Employee Dental Insurance
- 100% Paid Short Term Disability
- 100% Paid Long Term Disability
- 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
- Vision Insurance through Superior Vision
- Pet Insurance through Nationwide
- Legal Services through Freshbenies
- Flexible Spending Account
- Dependent Spending Account
- Six (6) weeks' of paid Parental Leave
- Employee Assistance Plan (EAP)
- Health Advocate
- WellVia Teladoc Program
- 403b Retirement and Contribution Plan with up to a 4% employer contribution
- Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance
- Bilingual Stipend (English/Spanish) of $2,700 annually
- Cell Phone Stipend
- 10 Paid Holidays
- 2 Floating Holidays
- 14 Wellness Days
- 10 Vacation Days
- DCAC participates in the Public Service Loan Forgiveness Program (PSLF)
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Team Lead, Program Support - Dallas, United States - DCAC
Description
Job DetailsJob Location
Dallas Children's Advocacy Center - Dallas, TX
Position Type
Full Time
Education Level
High School
Travel Percentage
Negligible
Job Shift
Day
Job Category
Nonprofit - Social Services
Description
The Dallas Children's Advocacy Center is seeking an experienced Team Lead for our Administrative Program Support Services Department. Bilingual (English/Spanish) required.
GENERAL DESCRIPTION: Provides program support for client-related services.
ABOUT DCAC: The mission of Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues. DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County.
We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 children and their non-offending family members.
We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting-edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.
Everyone involved in DCACs work shares a common set of core values:
ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:
Education: A High School Diploma or 60 hours of college work is preferred or an equivalent of the accumulated experience with the equivalent experience and knowledge may be accepted instead of educational requirements.
Experience: 3 years of experience working in a multidisciplinary CAC environment or similar, in a support role.
Software Knowledge: Apricot 360 or similar and Microsoft Office Suite.
Knowledge, Skills, and Abilities:
Work Location: Some work may be performed in the office and some work may be performed remotely, depending on the nature of the position. Employee must be working for DCAC for 6 months before a one (1) day per week, hybrid schedule may be considered.
Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.).
Working Conditions: Work may be performed but is not limited to an office environment.
Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Core Values:
Must demonstrate/live our organization's core values: 1. Put the child first in all we do, 2. Operate as a part of a seamless team, 3. Work with a servant's heart.
DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
BENEFITS:
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