Retail Operations Manager - Austin, United States - Grocery TV

Grocery TV

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Meet GTV:

We're modernizing in-store marketing to help brands and retailers reach shoppers. Our platform makes it easy to run digital advertising campaigns throughout the physical grocery store.

Our team enjoys the complexities of a product that's both physical and digital and balances the needs of retailers, brands, and agencies.

We're founder-led with Series B funding and values that prioritize ownership, growth, transparency, and partnership.

Here are the problems you'll be solving:

As a vital member of our operations team, your role encompasses managing daily interactions with our retail partners, providing them with exceptional customer support.

You'll be instrumental in fostering relationships with these retailers, coordinating installations, aiding in the transformation of displays at retail locations, and swiftly addressing any technical issues that may arise on an ad hoc basis

Responsibilities:

Ownership is a cornerstone of the employee experience.

With that, we take pride in fostering an environment where our teammates can take the initiative for their growth and the success of their team & organization.

Here are some responsibilities this role will own.

Own the support and operations lifecycle for dedicated retailers
Plan and support new retailer onboarding
Leverage relationships to get retailer support to solve issues at scale
Visit retailers and go to trade shows on occasion

Growth opportunities:

Every individual hired has the opportunity to push themselves professionally and personally.

If you've been in a larger organization with limited exposure to the full business or in a smaller organization with less complexity, this role could be a level-up opportunity.

This role will have an opportunity to grow the individual in operations, basic logistics and account management. The role allows growth and ownership over a subset of the daytoday business over time.

Qualifications:

You have experience in a customer success or customer support role
You are comfortable troubleshooting technical issues over the phone
Highlydetailed and an appreciation for organization
Ability to work and collaborate with a small, fastpaced team
Experience with retailer operations or CPG is a nice to have

Compensation:

As a part of our commitment to transparency, we use a market-based formula that provides consistency across roles & experience levels and publish all of our compensation data internally for our team.

We're open to a range of experience levels for this position.

Here are the annual salaries for each level:

Retail Operations Manager II $84,000

Retail Operations Manager III $99,000

In our initial conversation, we'll discuss what level best aligns with your experience._

Interview Flow:

1.

Apply:

2.

Intro interview with people team:

Our recruiter will give you a call to learn more about you and answer any questions you might have about our team or the role.

3.

Technical interview with hiring manager:
This will be a high-level conversation with your future manager. You'll meet with them to dive into the details of the position and your experience.

4.

Technical interview with hiring team:
We'll dive deeper into your technical abilities by meeting with your future teammates and completing a collaborative technical assessment.

5.

Values interview with collaborative teams:

Chat with two people who work collaboratively with your role to give us a clear idea of how you'll work with others.

6.

Leadership interview:

Last but not least, you'll meet with one of our co-founders to make sure your values and career goals align well with our team.

Ready to start?:

Benefits and Perks:

Our environment prioritizes collaboration, respect, and partnership. One of the ways we show that to our team is through our benefits program.

We were #871 on Inc. 5000's 2023 list of the fastest growing companies.
We were named Best Startups Places to work for in 2024 by Built In for both Austin and New York
We're a 2023 Best Place for Working Parents in Austin
100% paid medical, dental & vision benefits
Stock options
Generous timeoff programs (including 16 weeks of parental leave)
Transparent with financials, salaries, promotions, and more
Flexible work schedule
Casual office attire
Daily inoffice meal stipend
Twice a year summits

Interview Flow:

1.

Apply:

2.

Intro interview with people team:
Our team will give you a call to learn more about you and answer any questions you have.

3.

Technical interview with hiring manager:
This is a high-level conversation with your future manager. You'll meet with them to dive into the details of the position and your experience.

4.

Technical interview with the hiring team:
We'll dive deeper into your technical abilities by meeting with your future teammates and completing a collaborative technical assessment.

5.

Values interview with collaborative teams:
Chat