Msp Client Specialist - Los Angeles, United States - Winston-Beck

Description

The MSP Specialist will be responsible for the daily operational tasks in the delivery of Talent Solutions.

Job Responsibilities

• Offer comprehensive support to ensure program adherence and system functionality.
• Support Hiring Managers with job posting creation.
• Utilize VMS to provide accurate information.
• Engage in the seamless integration of new hires, facilitating orientation and requisite assistance.
• Monitor job posting approvals and escalate issues.
• Ensure job posting accuracy prior to releasing to suppliers.
• Communicate and support customerspecific programs to secondary suppliers.
• Maintain system dashboards and ensure program SLAs are met.
• Monitor and extend work orders in VMS.
• Respond to supplier inquiries.
• Manage all issues related to time entry and approval.
• Ensure compliance with client procurement policies, guidelines, and processes.
• Oversee attendance and promptly notify the client of callouts at assigned posts, ensuring compliance with contractual obligations.
• Build sustainable relationships and trust with the client and contingent workers through open and interactive communication.

Minimum Qualifications

• High school diploma or equivalent, with a minimum of an Associate Degree, Bachelors Degree preferred.
• Strong ability to build professional relationships with clients.
• Strong organizational and professional skills.
• Must have excellent communication skills both written and oral.
• Experience in a fastpaced environment.
• Previous experience in a customer support role within the staffing industry.
• VMS experience preferred.

Pay:
$65, $75,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

Client Support: 5 years (required)
Staffing Industry: 5 years (required)


Location:

• Los Angeles, CA (required)

Work Location:
Remote