Supervisor - Kitchen - Philadelphia, United States - Hard Rock Cafe
Description
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes.
HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform.
Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe.
In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D.
Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.Responsibilities:
Kitchen Supervisor is responsible for leading and maintaining smooth operation of all kitchen shifts.
He/she will partner with the cafe management team to train, coach and evaluate BOH operations, ensuring that the cafe is in adherence with company policies, specs and procedures.
Basic functions of the Kitchen Supervisor include:
- Perform opening & closing duties for the kitchen
- Oversee shiftbyshift labor to achieve a costeffective balance for smooth operation of the cafe
- Monitor food cost using established methods to meet goals
- Evaluate condition of equipment and conduct routine maintenance inspections to ensure smooth operation
- Ensure that assigned cleaning duties are completed by all staff prior to checking out after each shift
- Inspect and taste food to ensure freshness, flavor, recipe adherence and temperature (including line checks every shift)
- Train new staff members and coach all staff members to adhere to Hard Rock food quality and service standards
- Train and validate new staff members according to company training standards
- Perform shift expo duties (inside & outside) to ensure food is prepared according to spec and served in a timely manner
- Perform employee task such as preparation of all recipes to ensure quality of the product
- Maintain a safe environment for staff and guests, adhering to Hard Rock safety measures and checklists
- Ensure employees follow safety, sanitation and security procedures
- Provide Kitchen employees with verbal recognition, direction and support
- Communicate with Kitchen team to keep everyone informed of local, regional and corporate procedures
- Listen to comments, criticisms and feedback from employees to address any issues or suggestions with management
- Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
- Communicate regularly with KM regarding Issues and suggestions related to product, people and performance
- Fulfill all daily and weekly tasks according to assigned areas of responsibility
Qualifications:
- Performing duties which require bending & reaching
- Lifting & transporting containers, dish racks, and trashcans
- Maintaining a wellgroomed appearance ("having a plan")
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fastpaced atmosphere
- Demonstrating a high level of organization, attentiontodetail and a sense ofurgency
- Displaying a positive and outwardly friendly attitude toward guests and coworkers
- Maintaining HRC's 5 core Values and Mission Statement
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Working at Hard Rock Cafe:
- Health insurance
