Bdc Customer Care Specialist - Dover, United States - Winner Ford Hyundai

Winner Ford Hyundai
Winner Ford Hyundai
Verified Company
Dover, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

One of the largest dealer groups in Delaware is expanding our Customer Service, Internet, and Business Development departments due to unforeseen growth Currently, there is an immediate need for experienced callers and appointment setters to handle inbound phone calls and appointment setting on HOT internet leads.

We cannot handle our current volume of leads, the number is only going up, and need to make some deals NOW.

Currently hiring FULL TIME EMPLOYEES for both morning and afternoon shifts. Some Saturdays will be required (with a commensurate weekday off). Hourly rate, and full benefits package including 401K, health and dental. Additional training pay for first 90 days. Drug-free workplace, equal opportunity employer.


Responsibilities

  • Promote and seek out opportunities to deliver a topnotch customer experience
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes crosstraining for internet lead and incoming/outgoing telephone sales prospecting roles
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings
  • Maintain a professional appearance

Requirements:


  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver's license

Benefits

  • 401(k) Match
  • Medical, Dental, Vision Insurance
  • Short-Term, Long-Term Disability & Life Insurance
  • Employee purchase policy
  • Paid Time Off
  • Paid Holidays
  • Growth Opportunities
  • Free Uniforms
  • We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
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