Manager of Residential Life - Cambridge, United States - Harvard University

Harvard University

Verified Company

Cambridge, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary
Harvard Griffin GSAS is the largest graduate school at Harvard with over 4,800 students.

Within Harvard Griffin GSAS, the Office of Student Affairs sets and implements Graduate School policies, processes, and procedures governing the lifecycle of students.

The Office of Residential Life provides support for students who live in on-campus housing and helps them navigate and connect with Harvard resources.

Position Description

The Manager of Residential Life reports to the Director of Residential Life and covers high-level tasks such as room assignments, financial management, and emergency housing procedures.

Duties include, but are not limited to, the following:

Oversight of Housing Operations

Serve as principal user for StarRez housing database. Ensure all student records are managed and up to date including student billing. Reconcile housing roster and student billing.
Oversee all resident onboarding during movein process.
Serve as committee member for internal Harvard Griffin GSAS Admitted Students Day Committee and primary point of contact for Newly Admitted students' events and programming.
Conduct office hours for new and returning student inquiries regarding housing assignment process.
Manager of Residential Life is the backup for Director of Residential Life as needed.

Resident Advisor Supervision

Cosupervise Resident Advisors and manage floor and community concerns. Train and followup with Resident Advisors regarding finances, programming, floor concerns, and facility's needs.
Manage satellite office for Resident Advisor staff including organization, office supply ordering, storage hours, and all staffing logistics.
Prepare and process all purchases made for Resident Advisor programming through Concur and Buy2Pay.
Manage and allocate a budget for Resident Advisor programming.

Housing Liaison

Primary contact for other Harvard schools' housing inquiries.
Advise students in offcampus housing searches including resources and common practices for all above schools in addition to Harvard Griffin GSAS.

Move-in and Move-out Management

Oversee and manage movein and moveout procedures for all student rooms.
Partners with facilities staff regarding room cleaning and moveouts for transition between terms.
Manager of Residential Life is responsible for communication to students regarding the move in and move out process.
Audit and cross check in Star Rez for record keeping and safety management.

Crisis Management

Triage and mitigate student concerns, crisis, and emergency housing assignments. Followup with student concerns.

Basic Qualifications
Bachelor's Degree and three years progressively responsible administrative work experience is required.

Additional Qualifications and Skills

Master's Degree in Higher Education or Student Affairs Administration (or similar field).
Experience in Residential Life in a College/University environment.
Excellent organizational skills with meticulous attention to detail and accuracy.
Ability to work independently and with interruptions.
Must be able to handle confidential materials with discretion.
Strong relationship building skills.
Able to identify and implement improvements to systems and processes.
Excellent oral and written communication skills and highly positive customer service attitude.
Ability to supervise temporary staff.
Knowledge of Microsoft Office and facility working with databases.

Physical Requirements

Walking to residential buildings, taking stairs within these buildings and light carrying.

Working Conditions

Three days onsite in Cambridge, MA including certain cycles within the Academic year where more time onsite will be needed.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be uptodate on CDCrecommended vaccines.

Additional Information

We regret that Harvard University is unable to provide work authorization and/or visa sponsorship for this position.
All formal written offers will be made by FAS Human Resources.

Work Format Details

All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits-
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parent