Real Time Command Center Technician - Boca Raton, United States - City of Boca Raton, FL

Description

Salary : $55, $73,236.80 Annually

Location : Boca Raton, FL

Job Type: Full-Time

Job Number: 03745

Department: Police Services

Division: Communications 22/07301

Opening Date: 05/03/2024

Closing Date: 5/10/2024 11:59 PM Eastern

FLSA: Non-Exempt

Bargaining Unit: N

Job Description

GENERAL DEFINITION OF WORK:
The real-time command center (RTCC) technician works under the general supervision of the Police Department performing intermediate level technical and administrative work, which involves monitoring video cameras to detect criminal or suspicious activity, identify real life threats, and relaying that information to police officers via radio. Work also includes monitoring, operating and interpreting multiple interactive software systems regarding emergency and criminal calls for service. Work also includes conducting queries of applicable public safety software as well as researching relevant videos to assist in investigations and uploading video to evidence repositories and testimony in related investigations and cases. Other related duties as assigned.

Essential Functions

TYPICAL FUNCTIONS:

The real-time command center technician performs the following functions:

• Responsible for monitoring and interpreting information from various systems
• Responsible for reporting any criminal, unauthorized or irregular activity to public safety dispatchers and/or law enforcement officers
• Responsible for operating a two-way radio
• Responsible for maintaining logs and reports

Knowledge, Skills and Abilities

The real-time command center technician must have a thorough knowledge of the methods and procedures of various operating systems, federal and state regulations governing data and voice transmissions, the geography of the City and the locations of important buildings. The real-time command center technician must be able to communicate in writing and verbally in a clear and effective manner, handle multiple activities simultaneously while maintaining attention to detail, exercise sound independent judgment and make decisions within established guidelines.

The real-time command center technician must be able to speak distinctly and clearly. The real-time command center technician must have the skills to use common office software, to include Microsoft Office and applicable specialized public safety software. The real-time command center technician must be able to provide outstanding customer service, both internally and externally.
Minimum and Preferred Qualifications

EDUCATION AND EXPERIENCE:

At least thirty (30) credit hours from an accredited college or university with a concentration in Criminal Justice, Criminology, Computer Science, or other closely related field. Law enforcement experience preferred.

SPECIAL REQUIREMENTS:

The real-time command center technician must possess or be able to obtain certifications necessary for the position within one year of employment, and must meet or exceed minimum quality assurance ratings in each discipline. The real-time command center applicant must pass a thorough background investigation and possess a valid Florida driver's license, with no more than six (6) points in the past three (3) years. The real-time command center technician must be available for shift work in a 24-hour-a-day, seven-days-a-week work environment.

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.

BENEFITS SUMMARY
Full-Time Non-Bargaining Employees

ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service, and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.

Year of Service Accrual 0 to 5 full years 8 hours per month 5 to 10 full years 10 hours per month 10 to 15 full years 12 hours per month 15 full years and over 14 hours per month

CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.

SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:

Years of service Percentage Less than 2 full years 0% 2 to 5 full years 10% 5 to 10 full years 20% 10 full years or more 30% Retirement (normal, early or disability) 50%

HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.

CONTINUOUS SERVICE BENEFIT: As of December 1 each year - Paid during the month of December.

Year of Service Benefit 5 to 10 full years $600 annually 10 to 15 full years $800 annually 15 full years and over $1,100 annually

RETIREMENT PLANS: The two pension/retirement options are listed below:

• An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
• An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
• The two (2) options will be fully explained prior to an irrevocable selection.

Optional: 457 Deferred Compensation Savings Plan is available.

HOLIDAYS: 14 per year: 11 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.

FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State

TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City's Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.

MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.

EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

Do you possess a valid State of Florida driver's license with no more than six (6) points in the last three (3) years prior to employment?

• Yes
• No

03

What is the highest level of education that you have completed? NOTE: Proof of education is a required condition of employment.

• Less than High School
• High School Diploma or GED
• At least thirty (30) credit hours from an accredited college or university
• Trade or Vocational School
• Associates Degree or 60 credits of college courses
• Bachelors Degree
• Masters Degree

04

What area of study is your education?

• Criminal Justice
• Criminology
• Computer Science
• Related field

05

If you answered "Related Field" to the previous question, please briefly describe your related education and/or experience.

06

Do you possess or have the ability to obtain certifications necessary for the position within one year of employment and must meet or exceed minimum quality assurance ratings in each discipline?

• Yes
• No

07

Do you have previous experience working for a law enforcement agency?

• Yes
• No

08

Do you have pervious work experience performing real time video surveillance duties? If yes, this information must be clearly identifiable on your application.

• Yes
• No

09

If you answered "Yes" to the above question, please describe your experience performing real-time video surveillance duties. What was your role? How long did you perform these duties?This experience must be clearly listed on your application.NOTE: "See Resume" will not be considered as a valid response. If you have no previous experience, please state "N/A"

10

How did you hear about this opportunity?

• City of Boca Raton website
• Boca Raton Police Department website
• City of Boca Raton Police Officer or other employee
• Broward College Police Academy
• Palm Beach State College Police Academy
• College Career Fair or Recruiting Event
• , , or other professional networking site
• Other online search (i.e. Google)
• Other resource

11

If you selected "Boca Raton Police Officer" or other City employee, please provide the name of the individual(s) here. 2. If you selected "College Career Fair or other Recruiting Event", please provide the name of the event or college location here. 3. If you selected "Officer from another agency", please provide the name and their employing agency here. 4. If you selected "Other resource", please tell us how you heard about this opportunity. 5. If none of the above applies to you, enter "N/A".

12

To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous history. Did you account for the last ten (10) year period including all employment, periods of inactivity, school and/or retirement?

• Yes
• No

Required Question