- Industry leader for over 45 years.
- Great culture and support team.
- Dynamic and collaborative team environment.
- Eligibility to enroll in medical benefits after one month, as well as 401K plan.
- PTO & Paid Holidays.
- Strong company commitment to community outreach initiatives.
- Recipient of multiple industry awards, including Best Places to Work, Innovation, Leadership and Readers' choice.
- Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility.
- Notify and escalate issues internally and externally as required in support of network outages and restoration events.
- Create tickets per guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems.
- Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies – HFC(CMTS), FTTX(GPON) IP Core.
- Isolate and resolve subscriber voice, video, and data issues by correlating information from network equipment and monitoring systems.
- Provide updates to customers, internal groups, and vendors as required in a timely manner.
- Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements.
- Validate restoration and repair actions made to correct issues and clear alarms once approve.
- Validate operational success of development and maintenance.
- Close trouble tickets and provide feedback/updates to knowledge base (e.g., Methods of Procedure)
- Provide feedback and recommendations for Operations Support Systems (OSS) tools improvements, process flows, event management and correlation.
- Open cases with third party vendors and drive for resolutions within required SLA's where applicable.
- Comply with established Change Management and Incident Management processes.
- High School Diploma/GED or equivalent experience.
- Minimum of 3 years as CATV Service Tech or related technical experience.
- Two-year technical college degree or equivalent military technical training.
- Two or more years of relevant work experience (Telco or MSO) preferred.
- CCNA, A+, Network +, or other certifications are considered a plus.
- frequently required to sit, stand, bend at the knees and waist, and walk
- required to use hands to type, handle objects and paperwork
- required to reach and hold on to items at chest level or reach above the shoulder
- required to use close vision and focus
- Accountability
- Innovation
- Teamwork
- Inclusion
- Dependability
- Integrity
-
Network Operations Center Technician
4 weeks ago
Blue Stream Fiber Coral Springs, United StatesJob Title:Network Operations Center Technician - 3rd shift · Reports to:Network Operations Center Supervisor · FLSA Status:Non-Exempt · Department:Operations · Location:Coral Springs, FL · About our company · Blue Stream Fiber provides all customers, including residents, HOAs, ...
-
Technician, Data Center Operations
2 weeks ago
Flexential Fort Lauderdale, FL, United StatesJob Description: · The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, ...
-
SBA Network Service Inc. DBA SBA Communications Corporation Boca Raton, United StatesYou may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member ...
-
Nurse Practitioner
4 days ago
Gastro Health Coral Springs, United States Full timeTo support our continued growth, we are seeking a full-time bilingual Nurse Practitioner or Physician Assistant for our established care center in beautiful Coral Springs, Florida. · Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver ...
-
Registered Nurse
2 weeks ago
Cleveland Clinic Coral Springs, United States Full timeJoin Cleveland Clinic Florida Coral Springs where research and surgery are advanced, technology is leading-edge, patient care is world class, and caregivers are family. Cleveland Clinic Florida Coral Springs offers a wide range of specialty care and ambulatory surgical services t ...
-
Boca Raton Regional Hospital Boca Raton, United States Full timeBaptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, an ...
-
Staff RN, Urology
2 weeks ago
Cleveland Clinic Coral Springs, FL, United States Full timeRegistered Nurse - Ambulatory Surgery Center - Operating Room · Join Cleveland Clinic Florida Coral Springs where research and surgery are advanced, technology is leading-edge, patient care is world class, and caregivers are family. Cleveland Clinic Florida Coral Springs offers ...
-
Automotive and Equipment Technician
3 weeks ago
Transdevna Miami Springs, United StatesMajorResponsibilities: · * Diagnose and accurately perform all phases of vehicle repairs · * Remove, clean, repair, reinstall and adjust vehicle components: · * Engine repair and diagnosis · * Engine emission components (State certification) · * Driveline components · * Electrica ...
-
Baptist Health South Florida Boca Raton, United StatesTo perform laboratory analyses, identify problems and solve them in order to provide accurate laboratory information to patient care givers. Estimated pay range for this position is $ $29.73 / hour depending on experience. · Degrees: Associates Licenses & Certifications: Clinical ...
-
c mechanic
1 week ago
Bowlero Tamarac, United StatesBowlero - JobID: 41167 [Maintenance Technician] As a Mechanic at Bowlero, you'll: Keep the pinspotters/pinsetters and other bowling equipment in proper working order; Abide by and maintain all safety procedures; Ensure that the shop and machine area are always clean and organized ...
-
Veterans Health Administration Tamarac, United StatesSummary · This position is located at the Miami VA Medical Center in the Prosthetics and Sensory Aids Service. The purpose of this position is to fit orthotic devices to patients in need in our Orthotic Lab section, with a specialization in bracing and device fittings. · Qualific ...
-
b mechanic
1 week ago
Bowlero Margate, United StatesBowlero - JobID: 22375 [Maintenance Technician] As a Mechanic at Bowlero, you'll: Keep the pinspotters/pinsetters and other bowling equipment in proper working order; Abide by and maintain all safety procedures; Ensure that the shop and machine area are always clean and organized ...
-
Baptist Health South Florida Boca Raton, United States Full time· Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, ...
-
CT Technologist
1 week ago
HCA Florida Northwest Hospital Margate, United StatesSchedule Requirements: 3-4 shifts per month; 1 weekend call shift per month. · Introduction · Do you want to join an organization that invests in you as a CT Technologist PRN? At HCA Florida Northwest Hospital, you come first. HCA Healthcare has committed up to $300 million in pr ...
-
Surgical Technician Full time
6 days ago
United Surgical Partners International Inc (USPI) Coconut Creek, United States Full time$5k sign-on Bonus · Monday to Friday with late rotations · No calls. · ParkCreek Surgery Center is a busy, multispecialty ambulatory surgery center located in Coconut Creek, Florida. · We are an affiliate of United Surgical Partners International. · USPI provides first-class surg ...
-
Travel Nurse RN
1 week ago
Titan Nurse Staffing Margate, FL, United StatesTitan Nurse Staffing is seeking a travel nurse RN Gastroenterology for a travel nursing job in Margate, Florida. · Job Description & Requirements · Specialty: Gastroenterology · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 40 hours per week · Shift: 10 hours, days · E ...
-
IT Support Technician Level I
2 days ago
HB Mechanical Services Inc Tamarac, United StatesWe empower our employee owners to make this a great place to work and create value. · SUMMARY: The IT Support Technician Level I is the primary point of contact for all technology related support requests for the organization. The role requires a strong customer service mindset a ...
-
Service Assistant Parental Leave Replacement
2 weeks ago
Aurora Ventures Deerfield, United StatesAbout the Company · We are a vibrant family-owned business that has been on a growth trajectory for over 30 years. With a lot of passion, we have become a top employer in the region. We are proud to have over 100 team members at 4 locations - we are authorized dealers for Hyundai ...
-
Office Manager
3 weeks ago
Little Leaves Behavioral Services Coral Springs, United States· Position at Little Leaves Behavioral Services · Office Manager opportunity in Coral Springs, FL · Full Time, Monday through Friday · Office Manager Role: · The Office Manager will help facilitate the day-to-day administration of programs within the Little Leaves center. Th ...
-
Cascade Innovations Davie, United StatesDavie Carpenter / Joiner / Furniture and Kitchen Assembly Technicians (m/f/d) · Ready for your new full-time job? We are looking for you · *Our Offer* · * Above-average salary with performance bonus · * In the 1st year of employment, we guarantee a fixed salary · * Free provision ...
Network Operations Center Technician - Coral Springs, United States - Blue Stream Fiber
Description
Job Description
Job DescriptionJob Title: Network Operations Center Technician - 3rd shift
Reports to: Network Operations Center Supervisor
FLSA Status: Non-Exempt
Department: Operations
Location: Coral Springs, FL
About our company
Blue Stream Fiber provides all customers, including residents, HOAs, COAs, developers, and businesses with the most advanced broadband, television, and voice products all over 100% gigabit-capable networks. With a 45-year history of providing customers with local and high-touch customer service and world-class future-proof technology, Blue Stream Fiber has become a trusted telecommunications partner throughout Florida.
Our Mission Statement:
We earn the trust of communities to provide their essential connection to the world, Internet Service. Using our service will improve our customers' daily experience, because for once, they will have Internet, TV and Phone that just works right every day and is backed by a team that cares.
Our Vision Statement:
To push the bar higher each day, to never stop listening to our customers and to provide a service that is clearly better than anyone else.
Why work for us:
About the role:
The NOC Technician is responsible for the 24x7x365 real time monitoring and surveillance of the Blue Stream Fiber Network and the services that traverse it.
The position will monitor, document, and investigate incoming platforms, service alarms and escalations from business partners (e.g., Customer Care, Commercial Services, Field Services), create trouble tickets in accordance with existing guidelines, troubleshoot, and remotely restore challenges on various platforms.
The Technician will assume responsibility for reactive and proactive tasks outlined in core processes (Event Management, Incident Management, Change Management and Knowledge Management) and collaborate with other organizations within Blue Stream Fiber to facilitate various tasks.
Responsibilities for this role:
Requirements for this role:
Additional Job Considerations
Blue Stream Fiber is an affirmative action and equal opportunity employer, our team has a wide range of backgrounds and experiences, and we value:
We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital state, sex, sexual orientation, disability, veteran status, or any other classification protected by federal, state, or local law.
Network Operations Center Technician professionals in Coral Springs
-
Ryan Gutierrez
Healthcare Data Analyst
-
Madison Kelleher
Master of Social Work