- Maintain billing and collection documentation in an auditable state.
- Process new accounts, terminated accounts and resolve problem accounts.
- Work with Mobile Home Parks/Condos/RV Parks/Apartments owners to determine rates and account status of current residents.
- Prepare all documentation necessary to request debits, credits and balance adjustments to accounts.
- Collections
- Post payments received to the proper account and maintain accurate files to the satisfaction of state audit requirements.
- Process customers walk in payments and prepare the necessary documents for an accurate paper trail.
- Request and process route audits from collections drivers to rectify account questions, process paperwork and document all changes.
- Work Social Security and Low-Income Exemption applications and maintain the records in an auditable state.
- Fax and/or provide reports to Route Supervisors on a daily basis of new and/or terminated customers or service changes.
- Handle returned mail by working with property records, internet service and local phone records to locate where resident currently resides.
- Post payments to residential accounts.
- Coordinate with the Solid Waste Officer in building his/her case file.
- Prepare documentation to request account adjustments.
- Handle customer complaints, record the complaint and resolve the issue, if it involves another department forward a copy to the department and track the complaint until it is resolved.
- Inform customers of allowed exemptions and send out letters and applications to qualifying residents.
- Assist customers with determining correct account status, i.e. Full Time, Seasonal, Vacant or Commercial.
- Accounts Receivable and Accounts Payable experience desired.
- Experience in service-oriented field with heavy customer service preferred.
- Occasionally required to stand and walk with prolonged periods of sitting at a desk and working on a computer with the ability to reach with hands and arms; Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
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Entry Level Healthcare Customer Service - Summerdale, AL, United States - Solid Waste Disposal Authority of Baldwin Co AL
Description
This position is responsible for:
providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer service to include, but not limited to: activating new accounts, terminating accounts, completing applications, moves and changes and resolving customer complaints and problems.
The position is also responsible for maintaining account notes and documenting phone conversations and written requests.Full Time Hourly Rate:
$16.Billing
Any equivalent combination of experience and training that provides the knowledge, skills, and abilities necessary to perform the work.