Concierge - Orlando, United States - HRA

HRA Orlando, United States

4 days ago

Description

Essential Functions:

*Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
*Ensures that all messages are relayed promptly to the intended person
*Maintains current visitor log
*Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and
walking around the desk for anyone entering the community
*Ensures that the reception areas are clean, hospitable, and inviting.
*Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the
driveway entrance (s) through the lobby
*Responsible for creation and maintenance of resident face sheets utilizing the Yardi system
*Inputs resident information for faces and uploads resident photograph
*Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
*Current resident face sheets should be kept in the following locations: Van Book, Resident Medical Record, Business Office File and the Emergency Book 2

Inputs data related to resident assessments into the Yardi system as directed by the Executive Director and Director of Resident Care
Inputs all work orders received into the Direct Supply TELS system
Ensures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First Impressions

Captain, Director of Maintenance and Executive Director.

This includes, but is not limited to:
o Driveway entrance (s)
o Roadway to community entrance
o Front Porch/Entry
o Lobby
o Hospitality Room
o Reception Area

Ensures proper "Show Ready" appearance of all areas listed above.
Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
Be able to assist the Dir. of Community Relations and/or Dir. of Sales with inquiries when necessary
Assists Business Office Manager with administrative support as needed including, but not limited to:

o Executive Director Credit Card Summary
o Petty Cash Maintenance and Reconciliation
o Deposits into Yardi
o Checkbook Maintenance
o Purchase journal at end of month
o Key in Accounts Payable

Offers refreshments to visitors and make them feel welcome and comfortable
When interacting with residents and/or family members, is mindful of the Residents' Rights to Privacy
Coordinates appointments for residents requesting transportation, hairdressing, or other services - keeping accurate records pertaining to resident charges forsuch services
Collects the residents' mail and prepares it for distribution.
Performs community mail duties such as receiving and sending packages•Assists with preparing community brochure packets when

necessary and keeps an ample supply at the reception area

Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor.
When using a company computer follows company guidelines on proper computer usage
Dresses professionally and is in uniform.
Maintains professional decorum at all times.
The ability to work in a safe and alert manner
The ability to take ownership for associate's safety and the safety of the residents
Must disclose any medication that might impair associate's ability to perform the job safely or competently.

Non-Essential Functions:

Leads by example exhibiting the CORE Values through servant leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates Life Enrichment activities when able
Completes all required courses in adherence with HRA University
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent

*Becomes familiar and understands the steps for fire evacuation

Qualifications/Skills/Educational Requirements:

Must have a high school education
Must be able to communicate effectively
Must possess excellent customer service skills
Must possess an understanding and ability to demonstrate hospitality to all community visitors
Must have patience, tact, cheerful disposition and enthusiasm at all times
Must possess basic computer usages and data entry skills
Knowledge of Microsoft Office applications preferred
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Must possess a passion to work with and around senior citizens

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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