Resort Concierge - Orlando, United States - Walt Disney World Resort

Walt Disney World Resort

Verified Company

Orlando, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Resort Concierge - 3rd Shift Cast Members create magic for our Guests by anticipating their arrival to the Walt Disney World Resort, welcoming Guests in a humble and friendly manner, and providing the highest level of service during overnight hours We work autonomously and have a high level of responsibility in an environment with little to no supervision.

In this role, we provide personalized Guest Service, follow-up throughout our Guests' stay, and extend appreciation upon departure.

We also use a mobile device or computer while assisting Guests with check-in, check-out procedures, and other services including itinerary planning and Guest Service Recovery.

The pay rate for this role in Florida is $17.70 per hour.

This posting is for Resort Concierge 3rd Shift. 3rd shift positions can be scheduled to start at 10:00 p.m. or later and must be available until 9:30 a.m.

Responsibilities:

We are responsible for proactively engaging and anticipating Guest needs, answering questions, giving directions, and other information
Autonomously work during the overnight hours, with a highlevel of responsibility in an environment with little to no supervision
Promote and sell tickets, as well as process Guest transactions through a pointofsale system, including cash handling, credit card and touchless payments
We provide Guest Service when problems arise and help find solutions with Guests and Cast Members
Build and maintain relationships with Guests and Cast Members from all lines of business to provide excellent service to both our Guests and Cast
Adaptability to the fluctuating needs of our operations and the plans of our Guests
Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

Part-Time Resort Concierge Third (3rd)

Shift roles require THREE (3) days of FULL availability to start at 10:00 p.m. or later, and must be available until 9:30 a.m.

Part-Time Resort Concierge 3rd Shift Cast Members will need to be FULLY available for the first 2 weeks after their start date
Passion for serving others and demonstrated problemsolving skills while maintaining professional etiquette
Strong written, verbal and interpersonal communication skills
Maintain safety of our Guests while operating vehicles, including with passenger
Driver's license from any state

Preferred Qualifications:

One (1) year in a Disney Guest facing role or related professional experience
Experience with hotel operations
Bilingual preferred
Proficiency in LILO or other property management/hospitality reservation software
Knowledge of routes & roadways to destinations within the Walt Disney World Resort, including Theme Parks, Water Parks, Resorts, and Disney Springs

Preferred Education: