Csc29 - Clinical Support Clerk - Marysville, United States - Peach Tree Healthcare

Description

Work Experience:

Minimum two years in a medical office environment.


Education:

High School Diploma, Associates Degree may be required. Specific training on government programs may be required.


Skills:

Strong Computer Skills, Speaking, Active Listening, Reading Comprehension, Time Management, Writing, Critical Thinking, Fact Checking, Negotiation, Judgment / Decision Making; Problem Solving


Examples of Duties:

• Obtain all VSP authorizations (Medical and Primary Eye Care) and record in NextGen
• Update Eye Care patient insurance info and Providers as needed within patient record in EHR
• Notify MMHCS of any insurance authorization discrepancies
• Screen, answer, and audit WellApp (Televox in the interim)
• Screen interactive chat messages and respond to patient inquires and requests for information. Escalate as needed
• Audit system usage by Medical Support Staff to ensure messages are responded to in a timely manner.
• Answer calls related to patient appointment inquiries
• Screen and respond to all portal inquiries and responses
• Patient portal as utilized by patients to request appointments and various inquires.
• Respond as appropriate and route as needed.
• Train and shadow Call Center as need to maintain quality control
• Reviews documentation and schedules for accuracy, completeness, and consistency
• Review EHR appointments to ensure all appointments meet established parameters for double bookings, cancellations, appointment descriptors, etc.

Additional Responsibilities:

• Complete abstraction of paper charts, and monitor shred completion
• Translate if bilingual and receive bilingual pay
• Assist with quality projects as needed
• Fill in for call center as requested (based necessity and urgency as determined by Clinical Support Center Manager)

Travel Requirements:

Occasionally may travel to other sites to attend meetings or training; occasionally overnight for training.


Tools & Technology:


Tools:
Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones


Technology:
Microsoft Outlook; Internet, Excel


Knowledge:

Customer and Personal Service, Medical Terminology, English Language (Bi-Lingual Preferred), and must be Internet Savy;


Abilities:

Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Speech Recognition, Complex Organizational Skills


Work Activities:

Communicating with Supervisors, Peers, Providers or Patients ; Getting Information; Interacting With Computers; Performing Administrative Activities; Making Decisions and Solving Problems; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Judging the Qualities of Things, Services, or People; Documenting/Recording Information; Developing Objectives and Strategies;; Resolving Conflicts and Negotiating with Others; Analyzing Data or Information


Work Styles:

Integrity; Dependability; Attention to Detail; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Stress Tolerance; Leadership; Persistence; Achievement/Effort


Work Context:


Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation.

Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:

• See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
• Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.
• Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Work Environment:
Generally a typical office environment.

Customer and Personal Service, Medical Terminology, English Language (Bi-Lingual Preferred), and must be Internet Savy


Work Experience:

Minimum two years in a medical office environment.


Education:

High School Diploma, Associates Degree may be required. Specific training on government programs may be required.


Skills:

Strong Computer Skills, Speaking, Active Listening, Reading Comprehension, Time Management, Writing, Critical Thinking, Fact Checking, Negotiation, Judgment / Decision Making; Problem Solving