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    Attendant Room Holiday Inn - Cleveland, United States - IHG

    IHG
    IHG Cleveland, United States

    1 month ago

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    Description

    Role Purpose


    As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.


    Key Accountabilities

    • You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
    • Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
    • Keep your supervisor updated on room service progress and alert them to any repairs needed
    • Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
    • Be organised - keep on top of supplies and amenities and always try to minimise waste.
    • Reunite items with owners - and log any lost and found property.
    • Look smart - wear your uniform with pride.
    • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
    • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
    • Report, turn in, and/or log all lost and found items according to established procedures.
    • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
    • May regularly assist with deep cleaning projects.
    • May have turndown duties.
    • May assist with other duties as assigned.

    Key Skills & Experiences

    • It's a physical role and you'll be on your feet most of the day, so fitness is important.
    • Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
    • You'll might need to bend and kneel to complete some activities.
    • Literacy skills - reading, writing and basic maths skills.
    • Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.
    At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

    Travel is a journey. We help make it a joy.


    Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

    At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

    Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

    So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.


    Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

    Start your journey with us today.

    At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

    We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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