Salesforce Administrator - Mission, United States - Full Sail University

Full Sail University Mission, United States

3 weeks ago

Description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University.

You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding

The IMT Salesforce Administrator position is responsible for the development, customization, and implementation of initiatives within the Full Sail University Salesforce environment.

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University.

You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding

The IMT Salesforce Administrator position is responsible for the development, customization, and implementation of initiatives within the Full Sail University Salesforce environment.

Essential Roles and Responsibilities:
Develop, customize, and implement global initiatives in our Salesforce instance, in both Classic and Lightning interfaces
Gather requirements, generate technical documentation, and collaborate with project stakeholders and end users during project design
Develop and execute projects for implementing new processes, functionalities and enhancements to our Salesforce instance
Coordinate with technical team during project design and development, including the implementation and rollout of these functionalities with end users
Define, map, and guide departments as they migrate existing functionalities to a Lightning instance
Maintain a deployment schedule for both small and large efforts, running in parallel
Proficient in data migration, data modification and associated tools, both in and out of Salesforce
Understand business needs and requirements when scoping out department initiatives
Expected to support after-hours upgrades, including verifying systems and integrations are fully operational upon upgrade completion
Expected to support during unexpected outages, including diagnostic research, analysis and resolution as well as system and integration verification upon issue resolution

Other Responsibilities:
Adheres to the policies and procedures of Full Sail University
Maintains strict confidentiality of company and personnel information
Demonstrates a strong commitment to the mission and values of the organization
Adheres to company attendance standards

Supervisory Responsibilities:
No

Competencies:
Exceptional technical aptitude
Strong organizational, analytical, and interpersonal skills
Exceptional written and verbal communication skills
Detail oriented
Self-Motivated
Ability to multi-task and work independently
Ability to interact with staff at all levels in a fast-paced environment
Ability to manage and provide guidance to novice engineers

Education and/or Experience:
Bachelor's degree in Computer Science, Information Systems or related discipline or equivalent work experience
Minimum 3 years of experience working with the Salesforce product
Minimum 3 years of experience coordinating with a development team
Experience in functional design and specifications
Experience working with custom object, workflows, validation rules, and assignment rules
Experience working with users, profiles, permissions, layouts and sharing settings
Experience designing custom reports
Solid understanding of information processing fundamentals and best practices
Excellent analytical, conceptual and troubleshooting abilities
Excellent written and verbal communication skills
Excellent track record in prioritizing and executing tasks when under pressure
Extensive experience providing guidance and leadership to team members
Proficient in both Classic and Lightning interfaces
Certificates, Licenses,

Registrations:
Salesforce Administrator certifications required

Computer Skills:
Experience with Linux, Mac OS, and Windows Environmental

Environmental Factors/Physical Demands:
Work is performed in an office environment.

While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone.

May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. Employee is expected to be available to support during after-hours upgrades and outages.
Full Sail is an Equal Opportunity Employer.

About Us

Mission

People from around the world come to Full Sail University to pursue their educational goals, and they share one thing in common – a passion for a creative future in the entertainment and media industry.

Full Sail's mission is to provide students with an innovative style of education, delivered by a staff of dedicated individuals, that addresses potential career opportunities available in an ever-growing, constantly evolving industry.

We do this by developing unique curricula that combine elements of creativity, art, business and life skills, technical prowess, and academic achievement.

Our education is delivered via immersive teaching methods, both in Full Sail's real-world production studios and classrooms, as well as through our online learning environment.

Every one of our degree programs is designed to provide students with knowledge and real-world experience that will help them realize their career goals in the entertainment and media industry.

Full Sail's Unifying Principles

At Full Sail, we believe that what we give to each other and our students comes back to each of us individually and to the school as a whole.

Therefore, we are totally committed to the individual success of each member of our staff family. As a staff family, we are dedicated to taking a sincere interest in the success of every student and client who comes through our doors

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