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Customer Service Representative - State College, United States - Penn State University
Description
APPLICATION INSTRUCTIONS:
Transportation Services, a unit within Auxiliary and Business Services, is hiring a Customer Service Representative - Intermediate for its parking operations team. Reporting to the Event Parking Manager and working closely with Event Parking Supervisors, the Customer Service Representative will provide support for daily and event parking operations, including assisting customers at campus parking decks and lots, conducting event parking sales, controlling access to lots, setup and teardown of event parking cones and signage, and light cleaning and maintenance of parking equipment. Experience serving customers from diverse backgrounds and the ability to communicate and address concerns in ways that help individuals feel heard is required.
Education and Experience:
Requires a high school diploma plus two (2) years of experience, or an equivalent combination of education and experience.
Additional Information:
The listing is for two positions, each of which will work 10 hours per day, four days per week, with a 9 a.m. - 7:30 p.m. schedule. One position is scheduled for Wednesday through Saturday and the other for Saturday through Tuesday. Hours and days will be subject to change based on event needs and may change during the summer months.
Mandatory overtime will be required for home football Saturdays and student arrival.
This position will require a valid drivers license and the ability to lift up to 50 lbs. and work outdoors on their feet in all weather conditions.
Transportation Services is committed to creating a sense of belonging and investing in the professional development of all team members.
Finance and Business is a value-driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization that provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn States and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. We also firmly believe in the value of Respect, which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member in Auxiliary and Business Services, it will be expected that all employees embody and model Penn States and Finance and Businesss commitment to diversity, equity, and inclusion.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
The salary range for this position, including all possible grades is:
$34, $50,500.00
Salary Structure - additional information on Penn States job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact
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