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Rehoboth Beach

    Hotel Front Desk Agent - Rehoboth Beach, United States - Henlopen Hotel Inc

    Henlopen Hotel Inc
    Henlopen Hotel Inc Rehoboth Beach, United States

    3 weeks ago

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    Description

    Job Description

    The Henlopen Hotel is seeking a dedicated Front Desk Agent to warmly welcome guests and efficiently check them in, ensuring all necessary details are captured accurately. The role involves providing key information to guests, handling inquiries with professionalism, and assisting in making their stay enjoyable by attending to their needs promptly. Additionally, the Front Desk Agent would be responsible for resolving guest concerns independently or escalating when necessary, as well as managing reservations and check-outs effectively.

    • Responds to guest inquiries in person, over the phone, offering guidance on various services and amenities
    • Assists guests with reservations for dining, entertainment, or transportation
    • Handles guest issues with tact and diplomacy, involving management as appropriate
    • Takes hotel calls, relays messages, and maintains guest records
    • Coordinates future reservations with attention to detail and guest satisfaction

    Qualifications:

    • Applicants with employment gaps or no college degree are welcome to apply

    Job Details:

    • Full-time position
    • Salary: Starting from $15.00 per hour
    • Work Schedule:
      • 8-hour shifts
      • Day, Night, and Weekend availability required
    • Education: High school diploma or equivalent (Preferred)
    • Experience: 1 year in Customer Service (Preferred)
    • Shift availability: Day and Night shifts
    • Role type: Seasonal Full-time
    • Benefits: 401(k), 401(k) matching, Health and Life insurance
    • Schedule includes Day, Evening, and Weekend shifts, with Holiday availability
    • Prior Hotel experience is preferred

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