- Responds to guest inquiries in person, over the phone, offering guidance on various services and amenities
- Assists guests with reservations for dining, entertainment, or transportation
- Handles guest issues with tact and diplomacy, involving management as appropriate
- Takes hotel calls, relays messages, and maintains guest records
- Coordinates future reservations with attention to detail and guest satisfaction
- Applicants with employment gaps or no college degree are welcome to apply
- Full-time position
- Salary: Starting from $15.00 per hour
- Work Schedule:
- 8-hour shifts
- Day, Night, and Weekend availability required
- Education: High school diploma or equivalent (Preferred)
- Experience: 1 year in Customer Service (Preferred)
- Shift availability: Day and Night shifts
- Role type: Seasonal Full-time
- Benefits: 401(k), 401(k) matching, Health and Life insurance
- Schedule includes Day, Evening, and Weekend shifts, with Holiday availability
- Prior Hotel experience is preferred
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Description
Job Description
The Henlopen Hotel is seeking a dedicated Front Desk Agent to warmly welcome guests and efficiently check them in, ensuring all necessary details are captured accurately. The role involves providing key information to guests, handling inquiries with professionalism, and assisting in making their stay enjoyable by attending to their needs promptly. Additionally, the Front Desk Agent would be responsible for resolving guest concerns independently or escalating when necessary, as well as managing reservations and check-outs effectively.
Qualifications:
Job Details: