Seasonal Retail Lead - Battle Creek, United States - Binder Park Zoo
Description
SEASONAL RETAIL LEAD
Mission Statement:
Connect. Inspire. Conserve. Connect people with nature. Inspire them to conserve.
REPORTS TO:
Retail Manager
SEASONAL OR NON-SEASONAL:
Seasonal, Non-Benefited
FLSA STATUS:
Hourly, Non-Exempt
***: Assists the management team in the daily operation of the retail venues including the opening and closing of all retail stands.
POSITION REQUIREMENTS:
- Prior retail management experience.
- Knowledge of retail best practices.
- Outstanding customer service and interpersonal skills.
- Knowledge of point of sale systems (i.e. TAM).
- Ability to motivate retail staff to attain excellence.
- Must be 18 years of age.
- Relate positively with diverse groups of people, including guests, staff, volunteers and vendors.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Assist with screening, hiring, training, scheduling, and motivating staff as needed.
- Organize retail operations and allocate daily responsibilities to staff based on need and available resources.
- Supervise and guide staff to attain maximum performance.
- Assist in monitoring inventory levels and purchases.
- Ensure that products are correctly and consistently labeled and signed.
- Address the needs of guests in a professional and positive manner.
- Inspect the retail facilities on a regular basis and resolve any issues.
- Assist with planning and overseeing instore promotional events and displays to achieve projected results.
- Report all important information to the Retail Manager in a timely manner.
- Ensure the department fulfils all legal health and safety guidelines.
OTHER DUTIES AND RESPONSIBILITIES:
- Assist in creating procedures and training manuals for all areas within the department.
- Comply with all Binder Park Zoo policies and procedures.
- Participate and assist in team oriented zoo projects as needed, including all events.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Assist in continuous training with employees and implement customer satisfaction.
PHYSICAL AND ENVIRONMENTAL DEMANDS:
- Ability to work a flexible schedule including extended evenings, weekends and holidays.
- Ability to sit, stand, bend, lift and move intermittently.
- Ability to lift 50 lbs. and ability to stand for a period of up to 5 hours.
- Ability to read, speak and write English in order to fulfill job functions in an understandable way.
- Ability to work in all weather conditions.
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