Director of Enterprise Helpdesk - Madison
1 week ago
Job summary
The Director of Global Service Desk is responsible for leading, managing, and optimizing global IT service desk operations to provide technical support and customer service.Responsibilities
- Provides high-level leadership for all global service desk operations.
- Leads mentoring manages a globally dispersed team of technicians.
- Improves IT support by monitoring key performance indicators implementing escalation procedures identifying opportunities to enhance user experience.
Job description
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