Client Support Specialist - Boston, United States - Veson Nautical

Veson Nautical Boston, United States

3 weeks ago

Description

Client Support Specialist Opportunity

Find out if this opportunity is a good fit by reading all of the information that follows below.

Who We Are:

Veson Nautical is a well-established software company thatprovidesthe maritime commerceindustry witha standard platform to streamline operations, optimize logistics, offer insightful analytics, and drive unparalleled efficiency.

The Opportunity:

Internally, this position is known as a Software Support Analyst. As a Veson Nautical Software Support Analyst you will provide technical support for the world's leading developer of commercial maritime shipping software. You will have a deep understanding of our customer's workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions. You will assist clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content.

Qualifications:

0-3 years software support or maritime industry experience

Proven ability to proactively address customer concerns and exceed expectations

Demonstrated planning and organizing skills

Analytical thinking and attention to details

Passion for real-time problem solving and troubleshooting complex problems

Generally enjoys working with software and computers

Willingness to conduct ad-hoc or exploratory testing

Solid computer skills and understanding of network and software technology (coding ability a plus)

Familiarity with a defect tracking tool a plus

Strong written and oral communication skills

Maritime industry experience a plus

Desire to work in fast-paced, entrepreneurial setting

Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work

Experience with Jira or equivalent system a plus

About Veson Nautical:

We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.

Veson Nautical is a successful, rapidly growing global software company. Our clients are the world's leading commercial maritime owners, operators and commodity trading companies. Veson's solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in Singapore, Tokyo, London, Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.

#LI-Hybrid

PDN-9c0db5e0-b70b-42a1-97e7-3c5eebb66123

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