Field Service Technician Iii - Stamford, United States - Optimum

Optimum

Verified Company

Stamford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation.

A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you

We are
Optimum

Job Summary:

Under general supervision the Broadband Technician (BBT) III - OSP repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security.

As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.

Responsibilities:

Provides quality internal and external customer service reflecting the Company values
Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
Troubleshoots and repairs the distribution network from headend to customer's electronic devices
Has experience working in FTTx and/or RFoG networks
Maintains network integrity through preventive maintenance
Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
Installs, tests, and troubleshoots Company services including video, data, and telephone from tap to customer electronic devices
Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures
Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
Completes work orders and other documentation on paper or by mobile device
Uses small hand tools, power tools, meters, and other test equipment
Participates in on call rotation

Qualifications:

Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligible
High school diploma or equivalent
Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
Knowledge of basic mathematics
Knowledge of basic electronics
Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
BDS certification preferred
Home security installation experience preferred
Minimum of 6 months BBT III level experience preferred or equivalent work experience
Appropriate valid driver's license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements
An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership.

Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers.

Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity.

Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.

These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you h