Administrative Assistant - Syracuse, NY, United States - TEKsystems

TEKsystems Syracuse, NY, United States

1 week ago

Description

Position Description:

The Managed Care Scheduling and Mailing Coordinator provides administrative and scheduling support to the Care Coordinators, Utilization Management and Care Management staff. Responsible for the operational aspects of member documentation mailing process. Coordinates and schedules enrollment assessments for the Assessment RN. Communicates with Members on a regular basis and collaborates with team members to support Members' needs.

Performance Responsibilities and Standards:

Prints and processes outgoing mail daily including Patient Centered Service Plans, new member Enrollment Packets, Utilization Management Dept member notification letters and other mailings as needed.
Coordinates and assists with contacting managed care applicants for scheduling enrollment assessments for the Assessment RN.
Maintains accurate and up to date schedules for the Assessment RN.
Collaborates with Care Management Supervisory staff regarding assessment scheduling issues and concerns.
Provides courteous, responsive, respectful, and knowledgeable customer service to internal and external customers. And escalates as appropriate.
Manages various reports within EHR as directed.
Actively participates in performance improvement and continuous quality improvement (CQI) activities
Assists various departments with member contacts, faxing, mailing, scanning, etc.
Perform other duties as assigned
Performs clerical duties, such as filing, typing, copying, faxing, and taking messages, as directed by supervisor
Performs all other duties as assigned.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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