Bell Attendant - Chicago, United States - Arlo Chicago

Arlo Chicago

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

The Bell Attendant at Arlo Chicago is responsible for providing exceptional customer service to hotel guests by assisting with their luggage, providing information about the hotel and local area, and facilitating a smooth and enjoyable stay.

This is a full-time individual contributor position in the hospitality/restaurant industry, located in Chicago, Illinois.

Compensation & Benefits:

Responsibilities:

Greet guests upon arrival and assist with their luggage
Provide information about the hotel amenities and services, as well as the local area
Escort guests to their rooms and explain the features and amenities
Operate bell carts and assist with transporting luggage to and from guest rooms
Communicate with other hotel departments to ensure guest requests are fulfilled
Maintain cleanliness and organization of bell desk and lobby area
Handle guest complaints and escalate to management as needed
Act as a concierge by making reservations and providing recommendations for local attractions, restaurants, and events
Respond to guest inquiries in a timely and professional manner
Provide exceptional customer service at all times, anticipating and exceeding guest needs

Requirements:

High school diploma or equivalent
Prior experience as a Bell Attendant or in a similar customer service role preferred
Excellent communication and organizational skills
Strong customer service skills and ability to handle difficult situations with professionalism
Availability to work a flexible schedule, including weekends and holidays
Must be able to lift and carry up to 50 pounds and stand for long periods of time
Knowledge of local area and attractions a plus

EEOC Statement:
Arlo Chicago is an equal opportunity employer and values diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.