Commercial Fleet Store Manager - Fort Wayne, United States - Shrader Tire and Oil

Shrader Tire and Oil
Shrader Tire and Oil
Verified Company
Fort Wayne, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Purpose**:


The Store Manager is a WORKING manager who will at times change tires, run roadside service calls and night calls.

The Store Manager will optimize and manage all day-to-day operations at the service center to achieve Operating Plan and increase profitability.


Develop Team:

  • Provide leadership and training to team members.
  • Develop, coach, and motivate team to create an open, supportive positive culture that maximizes the potential of individuals and achieves efficiency and top performance across all metrics.
  • Identify and work toward resolution of all team member issues and concerns through daily interaction.
  • Attract, motivate, and retain team.
  • Set clear expectations, conduct required meetings and communicate regularly with associates, customers, and senior management.
  • Develop team to improve their experience and qualifications to advance the business and their personal growth. Build depth and improve quality of individual contributions to the team by formal crosstraining and knowledge sharing.
  • Lead the center constantly and exemplify company vision and value to team members.
  • Provide Strategic input to the (Operating Plan) established for the location.
  • Direct safety, and policy compliance and maintain compliance with all Michelin policies, procedures, auditable items, and federal and state laws.
  • Responsible for efficient and effective utilization, protection, and management of company
  • Responsible for the overall profitability of the center, including sales, margins, and expenses.
  • Must consistently seek the best combination of customer satisfaction and operating efficiency.
  • Maintain all equipment, perform end of day closeout, bank deposits, and all paperwork processing.
  • Execute effective sales management and customer service.
  • Identify customer service needs and adapt service capabilities to ensure customer expectations are met. Measure and improve labor productivity and service quality.
  • Identify and work toward resolution of all customer service issues and concerns.
  • Responsible for profitability, product knowledge, service work, and customer retention.
  • Cross selling of related tire and oil products will be required.
  • Deliver consistent customer satisfaction in all areas of sales and service.
  • Other duties would include but not limited to shop / facility appearance and cleanliness, inventory management, and service writing.
  • 35 years experience in managing role.
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