- Assist guests with arrival and departure from hotel, while providing positive guests experiences.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
- Collaborate with other hotel departments to provide an exceptional experience to each guest.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.
- Maintain confidentiality of all guests and hotel information
- Exhibit attention to detail in order to ensure security of guest room access.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
- Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
- Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines.
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, appointments and locations, room rates, special packages and promotions.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
- Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
- Perform any other job related duties as assigned.
- Ability to access and accurately input information using a moderately complex computer system
- Able to handle cash and credit transactions.
- General knowledge of local area attractions and transportation.
- Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
- Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates and guests.
- Command of the English language both written and verbal.
- Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
- Regular attendance in conformance with the standards is essential to the successful performance of this position.
- Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-
Blue Sky Hospitality Solutions Atlanta, United StatesTitle: Conference Service Manager · Location: Downtown Atlanta, GA · Company: · TWELVE · Downtown | Midtown Autograph Collection · About Us: · TWELVE · Downtown | Midtown Autograph Collection · are premier luxury hotels nestled in the heart of downtown Atlanta. With our d ...
-
Blue Sky Hospitality Solutions Atlanta, United StatesJOB SUMMARY · The Room Attendant is responsible for cleaning guest rooms and responding to guest requests at the highest standards in support of the hotel's continuing effort to deliver exceptional guest service. · CANDIDATE PROFILE · Experience · •Previous experience houseke ...
-
Blue Sky Hospitality Solutions Atlanta, United StatesTitle: Conference Service Manager · Location: Downtown Atlanta, GA · Company: TWELVE Downtown | Midtown Autograph Collection · About Us: · TWELVE Downtown | Midtown Autograph Collection are premier luxury hotels nestled in the heart of downtown Atlanta. With our dedication to ...
-
Associate Director of Sales
3 weeks ago
Legacy Ventures Hospitality Atlanta, United StatesThe Atlanta-based Associate Director of Sales will be responsible for driving revenue growth and market share for the Glenn Hotel, a Marriott Autograph Collection, and the Hilton Garden Inn Atlanta Downtown. · This individual will lead the sales department while providing strate ...
-
Associate Director of Sales
3 weeks ago
Legacy Ventures Hospitality Atlanta, United StatesThe Atlanta-based Associate Director of Sales will be responsible for driving revenue growth and market share for the Glenn Hotel, a Marriott Autograph Collection, and the Hilton Garden Inn Atlanta Downtown. · This individual will lead the sales department while providing strate ...
-
Group Sales Manager
1 week ago
Autograph Collection Hotels Atlanta, United States Full timeJob Number · Job Category Sales & Marketing · Location Epicurean Atlanta Autograph Collection, 7 West Peachtree Street, Atlanta, Georgia, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · Additional Information: Thi ...
-
Banquet Manager
1 week ago
The Twelve Downtown, Autograph Collection Atlanta, United States Full timeTitle: Banquet Manager - TWELVE Downtown | Midtown Autograph Collection · Location: Downtown/Midtown, Atlanta, GA · About Us: · TWELVE Downtown | Midtown Autograph Collection is a premier destination in the heart of Atlanta, GA, offering a unique blend of luxury, sophistication, ...
-
Area Director of Catering
1 week ago
The Twelve Downtown, Autograph Collection Atlanta, United States Full timeTitle: Area Director of Catering · Company: Marriott 12 Autograph Collection Midtown & Downtown · Location: Atlanta, Georgia · About Us: · Marriott 12 Autograph Collection Midtown & Downtown is a premier hospitality destination, offering guests a unique and luxurious experience ...
-
Area Catering Sales Manager
1 week ago
The Twelve Downtown, Autograph Collection Atlanta, United States Full timeTitle: Area Catering Sales Manager · Company: Marriott 12 Autograph Collection Midtown & Downtown · Location: Atlanta, Georgia · About Us: · Marriott 12 Autograph Collection Midtown & Downtown is a premier hospitality destination, offering guests a unique and luxurious experienc ...
-
Maintenance Engineer
3 weeks ago
MMS Group Atlanta, United StatesThe Industrialist, a Marriott Autograph Collection Hotel located in Downtown Pittsburgh is looking to add a Maintenance Engineer to their team · JOB DESCRIPTION · Job Title: Maintenance Engineer · Department: Engineering · *** Must have open availability & painting experience ...
-
Seasonal Server
3 weeks ago
Mainsail Lodging and Development Atlanta, United StatesWe're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. · Overview of the role: · Servers will be responsible for the dining experience to include greeting the guests, serving the guest in ...
-
Director of Finance
6 days ago
Schulte Companies Atlanta, United StatesJob Description · Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Finance to join our team at Hotel Colee, Atlanta Buckhead, Autograph Collection SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitali ...
-
Director of Finance
1 week ago
Schulte Hospitality Group Atlanta, United StatesHCGA-38417 · Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Finance to join our team at Hotel Colee, Atlanta Buckhead, Autograph Collection SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be ...
-
PM Server
1 week ago
Mainsail Lodging and Development Atlanta, United StatesWe're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. · Overview of the role: · Servers will be responsible for the dining experience to include greeting the guests, serving the guest in ...
-
Conference Service Manager
1 week ago
The Twelve Downtown, Autograph Collection Atlanta, United States Full timeTitle: Conference Service Manager · Location: Downtown Atlanta, GA · Company: Twelve Downtown | Midtown Autograph CollectionAbout Us: · Twelve Downtown | Midtown Autograph Collection are premier luxury hotels nestled in the heart of downtown Atlanta. With our dedication to provid ...
-
Director of Finance
1 week ago
Schulte Companies Atlanta, United StatesJob Description · Schulte Hospitality Groupis seeking a dynamic, service-orientedDirector of Financeto join our team atHotel Colee, Atlanta Buckhead, Autograph CollectionSHGis an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be ...
-
Food + Beverage Host
2 weeks ago
Mainsail Lodging & Development Atlanta, United States**Food + Beverage Host** · **Department:** Food + Beverage · **Reports to:** F + B Manager, Assistant Manager & Supervisor · **Status:** Non-Exempt · Share this Career Posting: Job Summary: · Food and Beverage Outlets Host will be responsible for greeting and seating all gue ...
-
Restaurant Host
3 weeks ago
Mainsail Lodging & Development Atlanta, United States**Restaurant Host** · **Department:** Food + Beverage · **Reports to:** F + B Manager, Assistant Manager & Supervisor · **Status:** Non-Exempt · Share this Career Posting: Job Summary: · Food and Beverage Outlets Host will be responsible for greeting and seating all guests; ...
-
Pastry Supervisor
1 week ago
Mainsail Lodging & Development Atlanta, United StatesWe are hiring at the new Epicurean Hotel in Midtown Atlanta We're looking for enthusiastic individuals to join our EPIC team Do you think you have the right ingredients to add to the mix? Apply today The Epicurean Hotel is located on W Peachtree St in the heart of Midtown. The Ep ...
-
Server Assistant
3 weeks ago
Mainsail Lodging and Development Fayetteville, United StatesWe're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. · Join our team as a Server Assistant at Mainsail Lodging & Development, an award-winning franchisee of the Marriott Autograph Collect ...
Front Desk Agent-Twelve Downtown Hotel, Autograph Collection-Atlanta GA - Blue Sky Hospitality Solutions
Description
JOB SUMMARY
The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
CANDIDATE PROFILE
Experience:
High school diploma or equivalent required, and college degree preferred.
Previous hotel Front Desk experience is preference
JOB ESSENTIALS
Schedule: Full Availability- Monday through Sunday, mornings, and evenings.
Education: High School or equivalent (Preferred)
Experience: Customer service: 1 year (Preferred) Hospitality: 1 year (Preferred)
Work Location: In Person
Physical Demands
Some lifting may be required. This position may require 75%+ or more of time on their feet.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.